RN Virtual Nurse
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
The RN Virtual Nurse is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. They practice in a virtual environment that is administered by Nurse Managers and other leaders and is supported through the Wellstar Shared Governance Model. The framework for practice is steered by the Wellstar Professional Practice Model and evidence-based practice and research. RN competencies are derived from these models and supported by the Wellstar Values. It is expected that all RN Virtual Nurses are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected that the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals.
Core Responsibilities and Essential Functions:
- Perform virtual visits with the patient through a computerized &/or digital platform, document in the electronic medical record, coordinate the care plan, and participate in multidisciplinary rounds; serve as a mentor for the clinical nurse; other care needs which can be completed virtually as requested.
- Performs the Nursing Process (assessment, diagnosis, identification of outcomes, planning, implementation, and evaluation) in the performance of virtual clinical care using evidence-based practice, uses analytical/critical thinking and ensuring that care is individualized; coordinating care through effective partnerships recognizing that caring is central to achieve optimal patient care outcomes.
- Responsible for collecting clinical information and ensuring that all documentation is for admission, discharge, and/or transfer of patients.
- Responsible for ensuring that completion and documentation for presentation of education patients utilizing available resources.
- Responsible for virtually assisting in clinical care as requested by the bedside nurse providing quality safe care of patients.
- Prepares patients for discharge, including required paperwork, discharge instructions, education, and follow-up appointments.
- Coordinating patient care with the discharge planning team, ensuring timely transition to the next level of care.
- Provides relationship-based patient-centered care that is consistent with population-specific characteristics (e.g., age, gender, disease, etc.) in a manner that adapts service delivery to reflect an understanding of cultural diversity.
- Always partners with the patient and significant others (as appropriate) using such appropriate virtual method for setting and purpose (e.g., bedside shift report, interdisciplinary rounds, just in time and planned patient teaching; keeping the patient and significant others updated and making the patients goals the focus of the plan of care.
- Practices using current clinical practice standards.
- Navigating patients and families across the continuum of care ensures all interventions in the patients care plan are implemented efficiently with a patient-centered approach.
- Conducting audio/visual patient care visits as directed by the care team and protocol.
Teamwork and collaboration:
- Coordinates the delivery and documentation of safe, quality patient care that promotes the professional care delivery model. This includes but is not limited to diverse and inclusive interdisciplinary communication methods (interdisciplinary rounds, case review, etc.), completion of timely documentation, and promotion of a respectful, inclusive clinical environment.
- Demonstrates teamwork and collaboration by practicing in a fiscally responsible manner and promotes the recruitment and retention of all healthcare team members.
- Responsible for collaboration, communication & facilitation of optimal care provision through a computerized &/or digital platform supporting daily care management.
- Participates as part of an innovative Care Team with the opportunity to work alongside a bedside RN, PCT, LPN, and physician, focusing on meeting the needs of each patient.
- Participates and supports performance improvement inclusive of all stakeholders, research, and research utilization to promote safe, quality patient care, including initiating and/or leading such activities as well as promoting an inter/intra-disciplinary process and actively supports/participates in shared governance at all levels in the system.
- Model collaborative, respectful team relationships with colleagues and customers; lead by example; Strong empathy to deliver compassionate, patient-centered care.
Professional Development and Initiative:
- Completes all initial and ongoing professional competency assessments, requiring mandatory and population-specific education.
- Serves as a preceptor and/or mentor for other professional nurses (and staff or students for all disciplines) to ensure a current and future qualified workforce, modeling the professional practice of nursing and creating a healthy work environment.
- Demonstrates flexibility in managing hybrid positions.
- Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in the performance review.
- Serving as a role model for professional nursing practice
- Sharing expertise with the multidisciplinary team and serving as a virtual resource to staff in area(s) of expertise.
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards virtually. Able to promote patient safety and a positive patient experience.
- Maintain a professional atmosphere and appearance via audio/visual communication with the patient and care team, meeting hospital standards of decorum and dress.
Evidence Based Practice and Research:
- Promotes evidence-based practice, nursing research, and performance improvement in nursing. Participates in activities such as value analysis as part of the decision-making process in evaluating patient care products.
- Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association, including legal, regulatory, and accreditation requirements and standards, ensuring by way of example, such goals as TJC Patient Safety Goals and Wellstar Health Systems safety absolutes.
- Participates in data collection poses relevant clinical questions to advanced evidence-based practice. Consult appropriate experts and use appropriate resources and evidence to address practice questions.
- Responsible for monitoring quality metrics specific to the department & ensuring complete & accurate documentation in the patient record.
Resources and Support:
- Proactively plans for the care of patients across the care continuum while giving virtual direct patient care.
- Participates in the development of protocols and procedures when called upon or through self-initiation in collaboration with care managers and other members of the health care team to achieve best practice outcomes (i.e., decrease in re-admission rates, avoidable days, adverse events, etc.).
- Supports efficient and effective use of human and material resources.
- Maintains strict adherence to the Confidentiality Policy and maintains a virtual environment that adheres to HIPPA and confidential interactions with the care team and patient.
Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
- Bachelors Nursing-Preferred or Associates Nursing
Required Minimum License(s) and Certification(s):
- RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact
- BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor
Additional License(s) and Certification(s):
Required Minimum Experience:
- Minimum 1 year A Virtual nurse must have one year of nursing experience. Required
Required Minimum Skills:
- Ability to read, write and speak English language, optimize the use of technology to support clinical care and holds basic computer skills; High Strong interpersonal, collaborative skills along with customer service skills required; High Ability to function in a fast paced environment and respond to emergencies in using a decisive, composed and respectful manner; High Possess excellent time management skills; High practices nursing using evidence and analytical skills along with possessing strong critical thinking skills.