✨ About The Role
- The Patient Account Representative will communicate with patients regarding Wellstar's Financial Assistance Program.
- Responsibilities include managing and processing financial assistance applications and responding to patient inquiries about account balances.
- The role requires collaboration with a team to ensure customer satisfaction and meet performance expectations.
- The representative will educate patients about their financial responsibilities and assist in resolving account balances.
- The position involves evaluating documentation for compliance with Wellstar policies and applying charity discounts as needed.
âš¡ Requirements
- The ideal candidate will have at least 2 years of experience in a healthcare environment, such as a hospital or physician's office.
- Strong communication skills are essential, as the role involves educating patients about financial responsibilities and assistance programs.
- A detail-oriented individual with good organizational skills will thrive in this position, managing multiple priorities effectively.
- The candidate should possess basic knowledge of medical terminology and experience with PC applications like Word and Excel.
- Problem-solving and analytical skills are crucial for evaluating financial documentation and making assistance decisions.