Imaging Records Clerk - prn

Wellstar Records Clerk

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift: Various (United States of America)

Job Summary:

Functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services. The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment.

Core Responsibilities and Essential Functions:

Support Staff Services:

• Digitize analog films as necessary for radiologist interpretation.
• Fax results as needed.
• Mail out necessary reports if needed.
• Burn CDs and films to distribute following the proper ID protocol.
• Monitor phones and assist physicians from film library and from Radiologist Reading Room.
• Calls appropriate staff when oral contrast distribution is needed.
• Monitor and answer department phones.
• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.
• Successfully transfer calls.
• Distribute calls where needed (Radiologist, modalities, etc).
• Clear all phone messages left on a daily basis.

Clerical Tasks:

• Knowledge of the Addendum process.
• Check mail daily in both locations and process to the appropriate modalities.
• Knowledge of checking our images upon patients or physicians request to follow the DPP policy.
• Verifies patient orders in Epic and calls physicians to retrieve them as needed.
• Notifies appropriate modality when verbal orders are needed.
• Copy and fax, sort mail, hand out reports and memos.
• Help other office workers, physicians and technologist.
• Knows how to digitize film.
• Checks for patient orders prior to arrival. Call physician offices for orders.
• Release reports to patients upon request.

Ability to work in a PACS/RIS environment:

• Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.
• Knowledge to order and cancel exams as needed.
• Knowledge of printing and faxing reports to referring physicians and document data in PACS.
• Ability to Import/Export images to PACS.
• Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure.

Patient Satisfaction:

• Utilize proper AIDET techniques.
• Meets Service Recovery and Customer Service Guidelines as needed.
• Performs patient advocate role for families and patients while in the Womens Imaging Department.
• Identify patients by utilizing 2 patient identifiers.
• Performs other duties as assigned.

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Graduate

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 1 year hospital/medical experience Preferred

Required Minimum Skills:

Demonstrate excellent communication skills and handwriting. Must be able to communicate and understand verbal and written English language and display a positive attitude while working independently.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.