Financial Counselor Remote - Radiation Oncology - Remote Eligible

Pas Financial Counselor Iii

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

The PAS Financial Counselor III represents the hospital in financial matters pertaining to obtaining payment on patient accounts during pre-admission, inpatient, and outpatient phases of the patient's visit. Acts as intermediary with admitting, business office, patients, and family members while the patient is hospitalized. Coordinates full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper collection of all estimated patient liabilities, including co-payments and unmet deductibles before, during and after time of service. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records. Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services. Responsible for promptly and efficiently responding to patient inquiries regarding charges and account settlement. Information is collected and responded to via phone or in writing for email and written letters. Working knowledge of the rules and regulations pertaining to government programs

Core Responsibilities and Essential Functions:

• Quality/Safety
• Budget/Financial
• Customer Service
• General

Required Minimum Education:

• High School Diploma General or GED General

Required Minimum License(s) and Certification(s):

• CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days

Required Minimum Experience:

• Minimum 1 year healthcare experience in Patient Access Services, Practice Operations, or Patient Financial Services. Bachelors degree or higher may substitute for experience

Required Minimum Skills:

• Effective communication skills (both written and verbal) with the ability to communicate with various members of the healthcare team.
• High attention to detail self-directed and a positive attitude are essential.
• Effective problem solving and critical thinking skills.
• Typing or data entry competency of at least 40 words/minute.
• Cash handling and balancing.
• Demonstrated professionalism
• Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.
• Epic experience preferred.
• Knowledge of medical terminology, CPT codes, HCPCS & ICD-10 codes.
• Detail understanding and interpretation of Explanation of Benefits (EOBs).

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.