✨ About The Role
- Responsible for reviewing proposed hospitalization, home care, and inpatient/outpatient treatment plans for medical necessity and efficiency
- Determines medical appropriateness of inpatient and outpatient services following evaluation of medical guidelines and benefit determination
- Conducts utilization review activities, including pre-certification, concurrent, and retrospective reviews according to guidelines
- Answers Utilization Management directed telephone calls in a professional and competent manner
- Refers cases to a review physician when treatment requests do not meet necessity per guidelines
- Documents all utilization review activities and outcomes, including calls made and received, demographic and service group information
- May provide guidance and coaching to other utilization review nurses and participate in their orientation
- Identifies and refers potential quality issues to the Clinical Quality Management Department, and suspected fraud and abuse cases to the Compliance Department
- Conducts rate negotiation with non-network providers and documents rate negotiation accurately for proper claims adjudication
⚡ Requirements
- Current, unrestricted RN license or compact license required
- 2+ years of experience in managed care OR 5+ years nursing experience preferred
- Proficient in PC software computer skills
- Experience with authorization, telephonic or telecommute work, utilization review or management, ICD-10, CPT coding, InterQual or Milliman criteria
- Proven problem-solving and analytical skills
- Excellent communication skills, both verbal and written
- Ability to interact productively with individuals and multidisciplinary teams with minimal guidance
- Strong planning, organizing, conflict resolution, negotiating, and essential interpersonal skills