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Remote LPN Call Center Tampa FL - Remote Eligible
Assist patients with identification of community and program resources for non-medical needs.
Remote
Mid-Level
2 months ago
✨ About The Role
- Handling inbound calls from patients, patient representatives, providers, and other medical staff
- Practicing quality clinical skills and strictly adhering to established protocols
- Assisting callers with appointment scheduling, general facility and provider information, and medical records requests
- Verifying and updating patient information in the clinical information system
- Documenting thoroughly all calls and actions taken within core systems
âš¡ Requirements
- Experience working in a healthcare environment with direct customer contact is essential
- Strong clinical skills and the ability to adhere strictly to established protocols
- Comfortable working in a structured, production environment
- Excellent communication skills to handle patient inquiries and requests effectively
- Ability to work under supervision and follow daily schedules and assignments
About WellMed
Bringing proactive, preventive health care to older adults