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Remote LPN Call Center Tampa FL
Assist patients with identification of community and program resources for non-medical needs.
Tampa, Florida, United States
Mid-Level
5 months ago
✨ About The Role
- Handling inbound calls from patients, patient representatives, providers, and medical staff in a call center environment
- Practicing quality clinical skills and strictly adhering to established protocols to handle patient inquiries, requests, and medical triage assessments
- Referring medically related inquiries/requests and complaints to clinic staff for intervention and resolution when appropriate
- Assisting callers with general contacts including appointment scheduling, provider information, and medical records requests
- Documenting thoroughly all calls and actions taken within core systems
âš¡ Requirements
- Experience working in a healthcare environment with direct customer contact, preferably with a Florida LPN license
- Proficiency in handling patient inquiries, requests, and medical triage assessments while strictly adhering to established protocols
- Ability to work effectively in a structured, production environment and adhere to daily schedules and assignments
- Strong communication skills to assist callers with general contacts, appointment scheduling, and issue resolution
- Familiarity with electronic medical records and computer experience for data entry and navigation
About WellMed
Bringing proactive, preventive health care to older adults