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Remote LPN Call Center II Tampa FL

Assist patients with identification of community and program resources for non-medical needs.
Tampa, Florida, United States
Junior
1 month ago
WellMed

WellMed

Bringing proactive, preventive health care to older adults

✨ About The Role

- Handling inbound calls from patients, patient representatives, providers, and other medical staff - Practicing quality clinical skills and strictly adhering to established protocols to handle patient inquiries and requests - Referring medically related inquiries/requests and complaints to clinic staff for intervention and resolution when appropriate - Assisting callers with general contacts including appointment scheduling, general facility and provider information, and issue resolution - Documenting thoroughly all calls and actions taken within core systems

⚡ Requirements

- Experience working in a healthcare environment with direct customer contact is essential for success in this role - Strong clinical skills and the ability to strictly adhere to established protocols are key requirements - Excellent communication skills and the ability to handle patient inquiries and requests effectively - Familiarity with medical office procedures and electronic medical records is preferred - Bilingual proficiency in English and Spanish is a plus
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Remote LPN Call Center II Tampa FL
Tampa, Florida, United States
Vocational Nurse
About WellMed
Bringing proactive, preventive health care to older adults