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Remote LPN Call Center II Tampa FL
Assist patients with identification of community and program resources for non-medical needs.
Tampa, Florida, United States
Junior
7 months ago
✨ About The Role
- Handling inbound calls from patients, patient representatives, providers, and other medical staff
- Practicing quality clinical skills and strictly adhering to established protocols to handle patient inquiries and requests
- Referring medically related inquiries/requests and complaints to clinic staff for intervention and resolution when appropriate
- Assisting callers with general contacts including appointment scheduling, general facility and provider information, and issue resolution
- Documenting thoroughly all calls and actions taken within core systems
âš¡ Requirements
- Experience working in a healthcare environment with direct customer contact is essential for success in this role
- Strong clinical skills and the ability to strictly adhere to established protocols are key requirements
- Excellent communication skills and the ability to handle patient inquiries and requests effectively
- Familiarity with medical office procedures and electronic medical records is preferred
- Bilingual proficiency in English and Spanish is a plus
About WellMed
Bringing proactive, preventive health care to older adults