UX Designer, Provider - Remote - Remote Eligible

Caring. Connecting. Growing Together.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

UnitedHealthcare's Provider Digital Transformation group is committed to providing best-in-class experiences for healthcare professionals through high-performing digital, data, and automation solutions. Our work helps reduce cost and abrasion in the healthcare system by bringing greater transparency, speed, accuracy, and simplicity to healthcare professionals' most important interactions with UHC.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Providing design execution for our product portfolio that support our business and the interactions we have with Health Care Professionals (Providers)
• Determining the information architecture of a digital product. Organize content based on user mental models to ensure efficient, intuitive, and effective wayfinding and task completion
• Design user flows and wireframes, creating low-fidelity concepts to validate through feedback and testing
• Create interactive prototypes using refined visual mockups for leadership review and development readiness
• Partner with our research team in the design and fielding of research studies, then translate user needs and research findings into usable design improvements and/or new opportunities
• Presenting designs and insights to key stakeholders. Present designs and insights to key stakeholders, clearly articulating how the work meets user goals and business objectives
• Partnering with business, research, product and tech teams on complex problems that lead to highly functional, accessible, elegant and engaging solutions
• Help interpret analytics, voice of the customer, market feedback, site rankings and any relevant collateral as needed
• Explore emerging opportunities in the healthcare digital space, evaluate and evangelize as needed
• Be the voice of the user in prioritization, new product and feature development for Digital Products and other digital experience areas as needed
• Execute all visual design stages from concept to final hand-off
• Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation
• Comfort in ambiguity and changing user needs with self-motivation mindset around solving complex problems

Play an integral role on a genuine, fun, hard-working and supportive UX team that will provide constructive feedback and encouragement on why, what, and how to improve your skills as a designer and employee at UnitedHealthcare.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of understanding and experience with: Research, Information Architecture, Content Strategy, Interaction Design, Visual Design
• 2+ years of experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure)
• 1+ years of experience working in cross functional teams
• 1+ years of experience presenting to stakeholders
• Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively
• Solid analytical and problem-solving skills, with a user-centered approach to design
• A portfolio showcasing UX design work, including examples of user research, wireframes, prototypes, and final designs. The portfolio should demonstrate your ability to create user-centered designs and solve complex design problems effectively

Preferred Qualifications:

• Certification or education from a UX-related program (Design, Human-Computer Interaction, Information Technology)
• Experience working in healthcare
• Proven ability to foster collaboration and create relationships with individuals on and outside of your direct team
• Ability to work across a matrixed multi-tiered organization and deliver the best possible outcomes
• 1+ years of experience with the following:
• Graphic/Web Design
• UX Research (design and facilitation)
• Product analytics, NPS and Voice of the Customer data
• The iterative design and development lifecycle (Agile Software Development)
• Working within a Product team
• Accessibility guidelines

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.