Telephonic HSS Coordinator - Remote In VA Market Only - Remote Eligible

Caring. Connecting. Growing Together

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us.

If you reside within the state of Virginia, you'll enjoy the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities

• Engaging members / families telephonically to coordinate services, community resources and treatment needs
• Delivering a holistic approach to coordinated care based on the member's needs using a person-centered philosophy
• Identifying early risk factors and conducting ongoing assessments and documenting in an electronic file
• Creating, reviewing and revising care plans and focusing on a holistic approach
• Functioning as an advocate for member
• Collaborating with the member's PCP to deliver and coordinate necessary services
• Building relationships with members and their families; assisting them with coordination of health choices
• Ensuring cases are documented in a timely manner
• Coordination with other state agencies, community resources and providers
• Act as the primary point of contact for Members and the Interdisciplinary Care Team (ICT)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Bachelor's Degree in Health or Human Services Field OR LMHP OR RN/LPN OR QMHP OR LMSW OR LBSW OR MSW OR BSW
• 2+ years of recent experience in case management, home care, long term care and/or experience in acute or rehab care setting
• 1+ years of experience directly working with individuals with complex medical or behavioral needs
• Demonstrated solid computer proficiency (Microsoft Word, Outlook and Internet)

Preferred Qualifications

• Experience with Medicare and/or Medicaid
• Experience with complex populations
• Telephonic / Call Center experience
• Managed Care / Case Management experience

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.