Systems Management Analyst (epic) - Remote

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

1. Acts as the application champion by liaising with business stakeholders, application vendors, and other technical/functional teams to understand and analyze complex business problems and provide cost effective and efficient solutions using information technologies
2. Investigates user problems and needs, identifies their source, and determines possible solutions
3. Proactively monitors and evaluates the effectiveness of all applications and recommends opportunities for improvements
4. Facilitates the maintenance and support of applications and other systems assigned to the team
5. Provides break-fix support to analyze and interpret normal and abnormal software behavior
6. Troubleshoots unexpected results (interface, data integrity, set up, etc), to resolve, document, and negate the recurrence of applications issues and failures
7. Escalates break-fix issues to vendor support when troubleshooting does not resolve the issue
8. Escalates to management and project managers regarding break-fix and other tasks within requested timeframes
9. Develops and executes application testing, including test scripts, documentation of results, and integration testing
10. Remains abreast of trends and developments in information technology and associated software
11. Analyzes vendor released content and provides validation of the data for reporting, Decision Support and Analytics
12. Analyzes vendor content as it is released in order to determine impact to end users, recommend needed changes to workflows, enhancement requests to the vendor, and estimate resource needs to implement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic HIM certification, accreditation, or proficiency (If your certification has lapsed, it must be renewed within 45 days of hire)
• 3+ years of work experience in Epic HIM (Health Information Management)
• Experience working with either internal or external stakeholders/customers
• Willing or ability to participate in on-call after hours rotation. Estimated to occur for 1 week every 2 months.
• Willing or ability to participate in projects and upgrades requiring after hours availability

Preferred Qualifications:

• A degree in a healthcare IT related field
• 5+ years of experience in healthcare IT industry
• Experience working with application vendors for support and enhancements

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.