Sr Business Systems Analyst - Remote - Remote Eligible

Business Systems Analyst, Sr.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Systems Analyst, Sr. is responsible for the analysis, build, testing, implementation, and support activities for their designated applications. They are responsible for ensuring the application workflows and build furthers the enterprise's goal of excellent patient care and supports the ProHealth quality initiatives. They work with other Analysts to develop a standardized, automated, and organized method to meet business objectives. They work with application champions for issue identification and management, coordinate validation sessions with Subject Matter Experts (SME's), and work with the Center for Learning and Innovation department in development of the training materials and environments. The Senior Analyst will ensure support for the vendor application and serve as a bridge between end users and the software vendor staff. The Senior Analyst manages small projects from conception through to implementation. Must be flexible to provide 24/7 on-call support.

If you live in the Waukesha, WI surrounding area you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Function as primary support & contact for applications including regular communication/interaction with clients, vendors, peers and team members, and serve as a bridge between end users and vendors
• Responsible for the day-to-day operations of non-clinical applications including design, build, test, and maintenance. This ranges from small service requests to larger project implementations and includes performing in-depth requirements gathering to understand business processes and needs, analysis of workflows, data collection, report details, and other technical issues associated with software
• Responsible for assisting with system troubleshooting, implementations, and software updates. Includes system build, design/modify system workflows, data import/entry/manipulation, configuration setup, provisioning & security
• Participates in system testing and validation including unit, functional, workflow, and integrated tests, with issue logging and tracking, modify testing scripts. Assists in the development and maintenance of testing protocols, and coordinates testing with end users when applicable
• Coordinates tasks departmental/interdepartmentally to support non-clinical applications including working with IT teams, project managers, vendors, and other staff
• Works in a multidisciplinary environment to help maintain a stable and functional software application including analyzing system issues as needed and appropriately reporting/escalating build or environment issues
• Develops, follows, and keeps updated documentation on support of the system, including build trackers/build complete documentation, as well as adheres to change management procedures.
• This position has a 24/7 on-call rotation schedule that requires immediate off-hours response
• Actively maintains education and cross-training on all departmental areas of expertise

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelors/Associates Degree
• 6+ years of technical experience
• 6+ years of leadership experience
• Driver's License and access to a reliable transportation

Preferred Qualifications:

• Primary: RL6, Milestone, RFT - Baby Safe Place, ALM
• Secondary: OnBase, NurseCall, PACS Care, LabDE, Dragon/DAX Copilot, AMS Connect, Airstrip, 3M

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.