Senior Enterprise Imaging Consultant - Remote - Remote Eligible

Senior Enterprise Imaging Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Enterprise Imaging Consultant will apply best practice and subject matter expertise to support enterprise imaging consulting projects. This individual will perform analyses of customer Cardiology and/or Radiology workflow, compile data, interpret results and make recommendations to optimize customer's enterprise imaging workflows. The Analyst will extract or process internal or external data to support client projects through application of internal tools and leverage other internal subject matter experts to provide exceptional customer service to our consulting and staffing customers.

The individual is engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry standard technical training. They will investigate and diagnose customer complaints and service requests as they arise and as assigned. Enterprise Imaging Consultants are expected to ensure that all documentation aligns with regulatory standards and requirements and provide root cause analysis when needed for disruptions in workflow.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Perform Change Healthcare CPACS and/or PACS activities, Workflow Intelligence support for on demand service in application, and functions as mutually agreed upon by both Change Healthcare and the resource; including but not limited to, system testing and resolution, at facility sites and/or remotely
• Identify hardware, network and architecture challenges and provide recommendations to Customer regarding changes to the system structure. Any recommendations will be reviewed and approved by the Customer.
• Identify and recommend changes in workflow, application configuration, system structure, technical performance, and/or policies to support the IT needs of the Customer
• Serve as the primary resource for hands-on CPACS and/or PACS system clinical and technical activities/issues/requests
• Consult with Customer and recommend standardization of workflows and procedures
• Provide guidance to the Customer in the development of best practices that enhance or complement utilization of the CPACS and/or PACS and expeditious exam reporting
• Perform end-to-end system testing, resolution, and optimization when needed
• Serve as a liaison and subject matter expert to coordinate integration of Change Healthcare CPACS and/or PACS, Workflow Intelligence, support for on demand service in application, and to third party systems. Such third-party systems will be mutually agreed on by Change Healthcare and the Customer
• Provide guidance to Customer in the development of technical processes or procedures that complement the utilization of Change Healthcare Radiology specifically as it pertains to data integration and relevant workflows. All technical processes and procedures will be reviewed and approved by the Customer
• Attend Customer department, program, and project meetings where the Resource's active participation is essential to the meeting; and actively participate as an Enterprise Imaging subject matter expert
• Resources should be available remotely and/or willing to travel 75-90% to customer locations across North America

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience working with Change Healthcare CPACS and/or PACS diagnosing and troubleshooting software and workflow issues
• 5+ years of experience working with Excel, PowerPoint, and Word
• Solid IT background and experience with the maintenance, troubleshooting, and support of mission-critical hardware and software systems
• Knowledge of clinical workflow, HL7 and DICOM standards
• Proven excellent written and verbal interpersonal communication and presentation skills
• Proven solid ability to pay attention to details
• Proven excellent time and resource management skills
• Proven ability to work in a fast-paced, team-oriented environment
• Driver's License and access to reliable transportation

Preferred Qualifications:

• Certified Imaging Informatics Professional ABII(CIIP)
• Registered Diagnostic Imaging Technologist R.T.(R)(ARRT)
• CompTIA Security+
• MCP - Windows NT and Windows 2000
• MCSA - Windows 2000
• ITIL V3
• Proficiency in Microsoft SQL

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.