RN Supervisor Operational Services Worcester

Caring. Connecting. Growing Together.

Position in this function is reporting to a Clinical Nurse Manager, supervises staff RNs, and LPNs in the efficient administration of nursing activities within Primary Care or Specialties. Coordinates clinical workflows assigned to the Primary Care departments in a site or in a division in Specialties. Maintains current RN licensure to provide direct patient care while ensuring staff nurses have necessary resources to deliver safe, high quality, effective care, and adhere to standards of nursing practice, department-specific policies, procedures, and protocols.

Primary Responsibilities:

• Supervises RNs and LPNs, performance evaluations, scheduling, hiring, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, corrective action, terminations, and other similar actions in conjunction with Clinical Nurse Manager. Ensures top of license work
• Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to coaching, counseling and corrective action issues
• Implements corrective actions plans under the direction of the Clinical Nurse Manager, when required
• Plans, implements and evaluates the clinical staffing needs on a daily basis to adequately support patient care in a given area; assigning clinical staff based upon patient acuity, practice volume, staff qualifications and department policy
• Manages up to Clinical Nurse Manager and collaborates with practice leadership in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
• Provides effective direction, guidance, and leadership over the nursing staff for effective teamwork and motivation and fosters the effective integration of efforts with clinic-wide initiatives
• Assist in developing policies and programs within the department; acts as a positive role model for staff
• Triages nursing needs based on patient visits and/or calls, prioritizes clinical issues and direct clinical staff in delivery of patient care
• Assists in management of patient flow and access. Matches patient volumes and staffing to meet expectations of patients/customers
• Evaluates daily patient flow in the clinical area to maintain access standards and open communication with patients and providers
• Provides clinical staff with information, education and tools to ensure they are supporting efficient patient flow and telephone triage in the practice
• Makes recommendations related to the operating capital budget. Manages activities to ensure financial goals met. Monitors expenditures for compliance to approved budget. Resolves discrepancies
• Promotes collaborative relationships between nursing staff and other departments. Participates in the development and implementation of clinical performance standards including on-going monitoring of clinical staff competence
• Mentors clinical staff in the creation of a climate of clinical and professional expertise. Demonstrates an ability to work effectively and communicate frequently with other members of the direct patient care and administrative teams; orchestrates and actively participates in daily huddles for his/her assigned clinical unit
• Implements new clinical practice standards, protocols and guidelines
• Utilizes patient care equipment appropriately and safely. Monitors and reports any needed repairs and/or maintenance of clinical equipment
• Participates and monitors for compliance related to quality indicators, practice health and safety standards, and dashboard targets
• Ensures compliance with regulatory agencies. Develops and maintains procedures necessary to meet regulatory requirements
• Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures. Completes all organizational and department-specific nursing/clinical and educational competencies
• Ensures adequate equipment and supplies for assigned area
• Performs similar or related duties as required or directed
• Attends a variety of meetings, conferences, and seminars as required or directed
• Regular, reliable and predictable attendance is required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in nursing (with 3+ years of relevant experience preferred)
• Current RN license in the State of Massachusetts
• Basic Life Support (BLS)
• 1+ years of ambulatory experience
• Experience in telephone nursing practice within an ambulatory practice setting
• Demonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.
• Demonstrated problem solving skills, proficient with communication, team building and organizational skills; customer service excellence focused

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Preferred Qualification:

• Demonstrated knowledge of Epic

Physical Requirement:

• Physical health sufficient to meet the ergonomic standards and demands of the position

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.