RN Clinical Nurse Manager Oncology/infusion Worcester Massachusetts

Caring. Connecting. Growing Together.

Position in this function is responsible for providing infusion unit management, RN supervision, and direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization. Creates an environment that nurtures empowerment of team members; encourages the development of self-directed work teams; pursues and encourages continuous quality management and innovation; improve the levels of communication, teamwork, participation and acknowledgement between all staff. Works collaboratively with the center's Practice Manager, Medical Director, and Pharmacist on program development and operational oversight. Ensures the highest level of patient satisfaction.

Primary Responsibilities:

• Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on staffing levels, employee hires transfers, promotions, salary changes, discipline, terminations, and other similar actions. Oversees staff credentials and routine skills assessments. Resolves grievances and other personnel problems within position responsibilities.
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with organization-wide initiatives.
• Ensures workflow offers an optimal patient experience and is managed in a safe and efficient manner.
• Collaborates with practice leadership to oversee clinical operations of the Infusion Center, financial and operational management of drug administration, and staff and program development.
• Monitors and supports key business outcomes to include growth, service excellence, staff performance, patient outcomes, and achievements of overall short and long term goals of the center and the organization.
• Oversees quality and safety protocols within the Oncology & Infusion Center, as outlined by departmental, organizational, and state policies and procedures.
• In collaboration with providers and pharmacy resources, creates and maintains policies and procedures regarding infusion administration and patient and staff safety.
• Ensures appropriate training and education of all staff RNs related to infusion administration, chemotherapy, and any new therapies that come to market.
• Performs patient care activities as necessary to assist staff.
• Delivers patient-centered care in an infusion outpatient setting, utilizing the nursing process of assessment, planning, implementation, and evaluation.
• Delivers advanced professional patient-centered care to adults diagnosed with a wide array of acute and chronic illnesses; including those receiving curative treatment, support for chronic disease, palliative treatment and end-of-life symptom management.
• Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes.
• Demonstrates proficiency in assessment skills, medication administration, pain management and other unit or initiative specific skills.
• Documents all patient care appropriately according to practice and regulatory requirements.
• Collects patient health data and analyze assessment data in determining patient problems. Identifies expected outcomes individualized to the patient and evaluates patient's progress toward attainment of outcomes.
• Conducts appropriate and ongoing education with patient and caregivers. Assists the patient, caregivers, etc. in obtaining knowledge about illness, treatments and wellness behaviors.
• Coordinates and prioritizes the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
• Ensures compliance with regulatory agencies. Develops and maintains procedures necessary to meet regulatory requirement.
• Ensures that assigned area comply with established policies, quality assurance programs, safety, and infection control policies and procedures.
• Ensures adequate equipment and supplies for assigned area.
• Ensures compliance to all health and safety regulations and requirements.
• Enhances professional growth and development through educational programs, seminars, etc.
• Performs similar or related duties as required or directed.
• Regular, reliable and predicable attendance is required.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate from an accredited school of professional nursing
• BSN
• Current license as an RN in the State of Massachusetts
• Current ONS Biotherapy/Chemotherapy Provider certification
• Basic Life Support (BLS)
• 3+ years management experience, preferably in Oncology
• Experience providing care to Oncology and other Infusion patients, excellent IV skills, able to access portacaths, PICC line experience and venipuncture
• Demonstrate knowledge of current computer systems, equipment or programs used in the organization
• Proven ability to utilize the nursing process to assess, diagnose, plan, implement and evaluate the plan of care for patients served
• Proven excellent leadership, interpersonal, communication, team work, and customer service skills
• Proven solid organizational, problem solving and follow through skills
• Proven ability to multi-task, react to changes quickly/productively, and tolerate interruptions
• Proven ability to work autonomously when necessary
• Fluent in the English language to function in job environment appropriately

Preferred Qualifications:

• MS
• OCN certification

Physical Requirement:

• Physical health sufficient to meet the ergonomic standards and demands of the position

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.