Provider Engagement Representative - Remote - Remote Eligible

Provider Engagement Representative

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The Provider Engagement Representative (PER) will manage business relationships for contracted Skilled Nursing Facilities (SNF) for all UHC lines of business in Florida, including working on end-to-end provider issues and call quality, and training & development of external provider education programs. The PER will conduct in-person meetings with Institutional Special Needs Plan (ISNP) facilities that is critical to supporting the Senior Community Care (SCC) business to meet growth plans within the market.

The PER collaborates enterprise wide with other business units and provides support for Institutional Special Needs Plan growth, affordability, and quality. This role facilitates and coordinates Business Review Meetings, Joint Operating Committee, and Provider Engagement Meetings for SCC.

This position will be remote with travel within the Florida market.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Develop and maintain overall UnitedHealthcare business relationships with Skilled Nursing Facilities
• Designs and implements programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.) and business office managers
• Direct and implement strategies relating to the development and management of a provider network
• Support all education opportunities on UnitedHealthcare businesses which include in person and telephonic interactions
• Identifies gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs
• Lead and/or support external-facing Account and business review meetings with key Skilled Nursing Facility staff to review financial performance, contract methodology, and reimbursement opportunities
• Provide explanations and information to others on topics within area of expertise
• Identify ancillary provider gaps, and support contracting of new providers in areas where needed
• Prioritize and organize own work to meet deadlines cross functionally within the organization
• Investigate non-standard requests and issues, prior to escalation if needed
• Compass Data Base - update & maintain regularly with information following AR, Bus Review and JOC Meetings with facilities
• Support Post-Acute Priorities
• ISNP Business Development - assist with planned growth initiatives for ISNP business
• Education and Training to facilities on Medication Adherence requirements for members
• Provide outreach and education on updated policies, new initiatives, performance, and others as necessary

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of provider relations or provider network management experience
• 1+ year of experience with Medicare/Medicaid regulations
• Intermediate level of proficiency with MS Word, Excel, PowerPoint and, Outlook
• Ability to travel 25% of the time within Northeast, FL area

Preferred Qualifications:

• Experience working in a Skilled Nursing or Assisted Living Facility
• Familiarity with claims processing and issue resolution
• Ability to prioritize and meet deadlines

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.