Project Operations Specialist - Remote - Remote Eligible

Project Operations Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Project Operations Specialist is responsible for leading the end-to-end onboarding and implementation of client projects. This role is critical to ensuring timely, accurate, and seamless delivery of services, directly impacting revenue realization, client satisfaction, and long-term retention.

Currently, onboarding functions are distributed across multiple teams, resulting in a fragmented and error-prone process. This role will serve as the centralized owner of project setup, bringing structure, accountability, and operational excellence to a high-impact area of the business.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead the planning, execution, and delivery of client onboarding projects.
• Collaborate with cross-functional teams to gather requirements and configure systems to meet client needs.
• Ensure timely activation of services and data retrieval to meet SLA commitments.

• Analyze client data to inform setup decisions and ensure accurate configuration.
• Translate business requirements into technical specifications and workflows.
• Validate data integrity and system outputs prior to go-live.

• Manage multiple concurrent onboarding projects, ensuring alignment with timelines and budgets.
• Develop project plans, track milestones, and proactively address risks and issues.
• Facilitate communication across internal teams and with clients.

• Ensure zero-defect delivery by implementing rigorous testing and validation processes.
• Monitor onboarding performance against SLAs and escalate risks as needed.
• Minimize rework and post-launch issues through proactive planning and execution.

• Serve as the primary point of contact for clients during onboarding.
• Communicate clearly and effectively with both technical and non-technical stakeholders.
• Drive alignment across departments to ensure successful implementation.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in business analysis, client implementation, or project management
• 2+ years with data analysis skills (Excel, SQL, Tableau, etc.)
• 1+ years experience with project management tools (Jira, Asana, Smartsheet)
• Excellent communication and stakeholder management skills
• Proven ability to manage multiple projects under tight deadlines

Preferred Qualifications:

• PMP, CBAP, or similar certification
• Experience in SaaS, healthcare, or enterprise services

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.