Operational Communications Senior Director - Optum Health - Remote - Remote Eligible

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

In this newly created position, the Optum Health Operational Communications Senior Director will be accountable for developing and leading the frontline and operational communications and engagement approach for Optum Health. This role will work in partnership with Optum Health corporate communications and culture, experience and talent leadership to ensure all activities are aligned with broader strategies. Reinforce corporate and market-level communications with tactics focused on the daily functioning of the business. The Senior Director has ownership of this operational communications team and will be responsible for the prioritization management to enable business and financial outcomes.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Drive critical front-line communications to clinicians and employees through a variety of channels ensuring consistency across markets as necessary. Examples of projects this role will support include but are not limited to:
• EMR and tech integration (Epic rollout)
• Acquisition integration (in partnership with Optum Health communications and Optum corporate communications)
• Operational newsletters
• Local, site-specific announcements
• People team announcements (employee listening survey, training, benefits), provider and patient comms
• Local team-based employee and culture-related events
• Partners with key stakeholders to create "One Optum Health" culture and approach that drives consistency, enables more collective thinking and works with individual businesses (including acquired entities) and markets to drive and cascade while tailoring locally
• Manages a team of direct and indirect reports responsible for driving the operational communications strategy. Create and foster a warm, inclusive team culture while supporting team member development
• Builds and maintains solid, trust-based relationships with executive leadership, internal communications, people team and transformation team along with other matrixed partners to ensure alignment
• Identifies the most appropriate tactics to achieve the goals as well as the most effective channels to reach the appropriate audience. Champion efforts to better equip people leaders with the tools and resources needed to effectively lead their teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 15+ years of progressive responsibility for communication and/or engagement initiatives
• 10+ years of experience leading teams both directly and indirectly while creating an inclusive environment
• 5+ years of internal communications experience with the ability to drive critical front-line communications ensuring consistent messaging across all regions and locations
• Solid leadership skills with proven ability to lead resources across complex organizational environments
• Demonstrated ability to connect business deliverables with enterprise objectives and strategy
• Strategic thinking with experience developing a long-term plan and ensuring execution of the key elements
• Proven track record of influencing senior leaders
• History of developing and leading an engaged organization that is passionate about our impact to patients, clinicians and employees
• Exceptional verbal and written communication skills with the ability to communicate complex information

Preferred Qualifications:

• Experience working within large scale healthcare organizations responsible for communications across multiple regions and locations

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $156,400 to $268,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.