Field Service Coordinator, RN - Remote Living In Mcallen, TX - Remote Eligible

Caring. Connecting. Growing Together.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference?

If you are located in or within commutable driving distance to McAllen or Edinburg, TX you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Visit Medicaid members in their homes and / or other settings, including Nursing Facilities, Community Centers, Hospitals or Providers' Offices
• Provide a complete continuum of quality care through close communication with members via in-person, telehealth or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels and Minor Home Modifications to name a few
• Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN license in the State
• 3+ years of clinical experience in a hospital, acute care, home health / hospice, direct care or case management
• Intermediate proficiency to enter/retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications
• Demonstrated problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
• Demonstrated ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from other
• Valid Driver's License, access to reliable transportation and the ability to travel up to 75% within Hidalgo County and surrounding areas to visit member homes or other locations within service delivery area
• Reside in or within commutable driving distance to McAllen, Edinburg, TX and surrounding areas

Preferred Qualifications:

• Case Management experience including Certification in Case Management
• Home care / field-based case management experience
• Medicaid, Medicare, Managed Care experience
• Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
• Experience in Home & Community based or Long-Term Care services delivery
• Bilingual skills; English and Spanish

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.