ECSA Technical Support Analyst - Remote - Remote Eligible

Epic Client Systems Administrator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly skilled Epic Client Systems Administrator to support and manage Epic infrastructure across a virtualized delivery platform. This position is part of the Technical Sub-Domain team within Clinical Capability. This position will primarily support John Muir Health but may collaborate with team members that support other Optum clients. The ideal candidate will hold all four Epic Client Systems certifications, including Epic ECSA, and possess advanced expertise in Windows Server administration, Citrix NetScaler, and Epic service delivery. This role is essential to ensuring the performance, reliability, and security of Epic systems throughout the organization.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Install, configure, migrate, and manage Epic Client Infrastructure on a virtualized delivery platform
• Administer and maintain Windows Server environments, with emphasis on Windows Server 2019
• Manage Active Directory, Group Policies, and system-level configurations
• Monitor and optimize system performance using tools such as WhatsUpGold and SystemPulse
• Configure and support Citrix NetScaler VIPs for Epic services including Hyperspace, Interconnect, and Web BLOB
• Administer Citrix XenApp environments for Epic application delivery
• Collaborate with Epic Technical Services and internal teams to support upgrades, deployments, and issue resolution
• Troubleshoot Epic-related issues and manage ticket queues efficiently
• Participate in on-call rotations to support critical infrastructure and respond to incidents
• Provide exceptional customer service to clinical and technical stakeholders
• Ensure compliance with HIPAA, HITRUST, and internal security standards
• Develop and maintain PowerShell scripts for automation and reporting
• Support virtualization and cloud architecture initiatives as they relate to Epic infrastructure

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic ECSA Certification (Client Systems Administrator)
• 5+ years of experience in healthcare IT or enterprise systems administration
• Demonstrated ability to manage support tickets and monitor ticket queues
• Availability to participate in on-call rotations

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Microsoft or ITIL certifications (e.g., MCSA, MCSE)
• Experience with system monitoring tools such as WhatsUpGold and SystemPulse
• Experience with VMware, SCCM, and enterprise backup solutions
• Experienced in the following Epic functions:
• Hyperspace / Hyperdrive
• Care Everywhere
• Interconnect
• EpicCare Link
• Hyperspace Web
• Epic Print Service (EPS)
• BPC Web
• BCA PC
• Advanced proficiency in Windows Server systems and Citrix NetScaler configuration
• Solid understanding of virtualization and cloud architecture
• Proficiency in PowerShell scripting and automation
• Excellent communication, documentation, and problem-solving skills
• Familiarity with Epic App Orchard and API integrations

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.