Call Center LPN - Remote - Remote Eligible

Optum Telephonic Clinical Assessment

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum's Mid-West region is redefining health care with a focus on health equity, affordability, quality, and convenience. We are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Positions in this function include LPN/LVN roles responsible for providing telephonic clinical assessments. Recommends an appropriate level of clinical care based on clinical judgment and protocols.

Work Hours: Monday-Friday: 8:30am to 5pm CT

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Has basic knowledge of theories, practices and procedures in a function or skill
• Performs routine or structured work
• Responds to routine or standard requests
• Uses existing procedures and facts to solve routine problems
• Outreach and engaging members with programs
• Complete clinical eligibility assessment
• Identify health, conditions or social gaps

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience
• Minnesota Licensure
• Outpatient clinical, ICU, ER, PCU, Step down experience
• Computer proficiency (Microsoft Word, Outlook and internet)

Preferred Qualifications:

• Call center experience
• Recent Case Management experience
• Bilingual - Spanish

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.