Business Process Analyst - Remote - Remote Eligible

Business Process Analyst

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Think of this as a triple play. You have Fortune 5 global operations. You have a complex, matrix organization with dozens of interrelated business units. And you have a fast-paced, intense culture where everyone is pushing the envelope. Now, you can step into this challenge and help create new business process solutions that raise the performance of our health care system for years to come. As a Business Process Analyst, you will be in the driver's seat on vital projects that have strategic importance to our mission. If you're ready to play in the big leagues, it's your move.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Create, control and improve end-to-end business processes
• Lead process design and project implementation teams in process improvement activities
• Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement
• Assist in the creation, implementation and evaluation of Total Quality Management (TQM) programs

You won't be any ordinary Business Process Analyst. You will be hitting on all cylinders every moment of every day. You will create process design, implement projects, diagnose process improvement opportunities, and develop solutions in the quest for better health care. You will be expected to quickly adapt to change in a very fluid environment and collaborate with multiple stakeholders to agree on solutions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Experience as an analyst in a contact center or comparable high-volume operational environment, such as scheduling or healthcare delivery
• Experience in involvement with government or commercial contracts, with the ability to navigate compliance-driven requirements
• Project management experience, including requirements gathering, documentation, and stakeholder management
• Familiarity with multiple systems (not just a single platform), with demonstrated ability to work across more complex, integrated environments
• Proven solid grounding in business analyst foundations, including tools, methodologies, and structured problem-solving approaches

Preferred Qualifications:

• Proven application of Lean Six Sigma (LSS) and/or continuous improvement methodologies, with 2+ years of experience in LSS
• Demonstrated ability to clearly articulate and document mandatory system requirements
• Demonstrated ability to balance multiple priorities and manage change effectively
• Proven exceptional communication and stakeholder engagement skills
• Proven solid critical thinking and analytical skills with a focus on measurable outcomes

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.