Analytics Business Manager (mpp's) - Remote - Remote Eligible

Analytics Business Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Analytics Business Manager role is part of Optum's Analytics Center of Excellence (ACOE). The ACOE provides high quality deliverables and data-driven decision making through a highly scalable and innovative operating model that enables resource specialization and expands our partners' access to analytics talent, best practices, standard processes and technology. This model helps advance the strategic objectives of our partners which are both external health systems and internal operations.

The Analytics Business Manager is a key role within the ACOE. The Business Manager works closely with leadership to implement new operational processes and execute against commitments to our partners and our own organization. This is primarily a strategic support function highly focused on communication, process improvement, program management and governance. As an Analytics Business Manager you will work with partner leadership and key stakeholders as well as our Nashville-based ACOE analytics delivery and technology team members. The role will require collaboration with team members of all levels. This role is deeply engrained in the management and leadership of the ACOE and our partners. The ideal candidate will have strong executive presence and communication skills.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Strategic Support
• Supports the development of initiatives related to analytics transformation and maturity
• Builds solid working relationships with ACOE leadership and colleagues and partnership account team, partner health system stakeholders and Optum subject matter experts
• Predicts emerging needs, collaborates with leadership, account team, and COE colleagues to develop innovative solutions to meet them
• Organizes, prioritizes and drives critical issues and information efficiently providing key tactical support for leadership and ACOE colleagues
• Collaborates with leadership to develop annual strategic agenda and goals, multi-year roadmaps and partnership-level reporting; manages business plans to achieve objectives
• Practices accelerated teamwork by engaging the appropriate leaders and stakeholders to problem solve and develop action plans
• Process Improvement
• Supports the design and implementation of new processes, tools and governance models
• Partners with other teams to design end-to-end processes that foster collaboration across the business
• Standardize and drive adoption of best practices including brand guidelines and The Optum Performance System
• Communication
• Conducts business operations functions such as meeting coordination and facilitation
• Contributes to creation of value stories to identify 'wins' and ROI of analytic investments and effort
• Crafts impactful communications for internal/external executive audiences to summarize and highlight team progress and capabilities
• Translates complex concepts and delivers messaging that can be understood by a variety of audiences
• Creates documents such as process guides, job descriptions and training material
• Program Management and Governance
• Assists and communicates with leadership and ACOE colleagues in decision-making and program management, where applicable
• Monitors progress on business plans to achieve strategic goals/roadmaps, crafts progress updates and creates status reporting throughout the year
• Manages and tracks completion of contractual client commitments
• Administrative
• Team time reporting, capacity planning, staffing, and governance reporting
• Assist in SLA reporting and tracking
• Meeting agenda creation, taking minutes, and action item tracking
• Goal progress tracking
• Manages reporting of business unit financials which may include but not limited to: monthly P&Ls, team member expense tracking and forecasting, cost and productivity within dashboards and intra-organizational tools
• Assist in onboarding/offboarding of team members which may include ordering equipment/software

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years in a healthcare external client-service or account management role
• 3+ years of experience designing and documenting business processes
• 3+ years creating executive reporting and/or summaries in PowerPoint (or the like)
• 2+ years working within matrixed and interdisciplinary teams
• 1+ years of experience with vendor and/or contract management
• 1+ years of experience with financial reporting
• Proven solid competence in MS Office Suite, Excel and PowerPoint
• Proven ability to support EST time zone

Preferred Qualifications:

• Experience reading, understanding and interpreting sales contracts
• Experience applying AI and automation to business processes
• Experience using collaboration and diplomacy to work as part of a matrixed, inter-disciplinary team
• Experience with content creation, storytelling, and ability to define key takeaways for clinical, operational and financial stakeholders
• Experience working as part of an Enterprise Program Management Office (EPMO) and/or Analytics team
• Health system or provider experience in Shared Service or COE environment
• Proven solid executive presence and partner-facing skills; Customer-oriented
• Proven solid communication and interpersonal skills and the ability to build and maintain relationships
• Proven self-motivated; able to manage several projects at once
• Proven skilled at engaging decision-makers and stakeholders by presenting compelling real-time reports
• Proven exceptional writing and presentation skills
• Proven solid competence in basic financial modeling

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.