AI Service Delivery And Implementation Leader - Remote - Remote Eligible

AI Service Delivery & Implementation Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The AI Service Delivery & Implementation Lead is an operational leader within the Optum AI team in Optum Technology. This role is responsible for overseeing the delivery of externally facing AI solutions across healthcare clients, ensuring projects are executed with precision, scalability, and client satisfaction.

This leader will guide delivery functions across technical implementation, operations, speech/UI workflows, and project execution. They will manage pipeline visibility, customer commitments, capacity planning, and application testing. The role plays a critical part in translating commercialization strategy into operational execution.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Delivery Leadership

• Oversee the execution of AI commercialization projects across payer, provider, and life sciences clients
• Ensure delivery milestones are met with consistency, quality, and client alignment
• Manage pipeline and backlog visibility to prioritize high-impact deliverables
• Lead capacity planning and resource coordination across delivery functions

Team Management

• Provide leadership and oversight to delivery professionals across implementation, operations, and project execution
• Support onboarding, coaching, and development of delivery talent
• Foster a culture of accountability, precision, and client-centric delivery

Technical Oversight

• Guide implementation of AI solutions involving telephony, speech interfaces, and user experience testing
• Ensure readiness and execution of application testing environments, including call center deployments
• Monitor and refine delivery cadences, escalation protocols, and operational workflows

Cross-Functional Collaboration

• Partner with solution consultants, product managers, and engineering teams to align delivery plans with business goals
• Translate client requirements into actionable delivery frameworks
• Support seamless handoffs between sales, solutioning, and implementation teams

Process Optimization

• Define and implement best practices for project tracking, reporting, and client communication
• Continuously improve delivery models to support scalable growth and repeatable success

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Experience managing complex, multi-stakeholder projects with strategic impact
• Expertise in pipeline management, capacity planning, and operational scaling
• Solid technical fluency in AI and telephony systems, including speech/UI workflows and enterprise deployment models
• Proven success in leading service delivery or implementation teams in healthcare or AI-driven environments
• Proven excellent leadership, communication, and stakeholder management skills
• Proven ability to thrive in a fast-paced, cross-functional environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $156,400 to $268,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.