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Senior Product Manager - Client Experience - Remote - Remote Eligible
Drive product strategy to enhance the client experience and reduce administrative burdens.
Remote
Senior
3 days ago
Thriveworks
Thriveworks is a mental health service provider based in Pennsylvania, United States.
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✨ About The Role
- The Senior Product Manager will drive product strategy and delivery to enhance the client experience at Thriveworks.
- Responsibilities include working with call center and revenue cycle teams to improve support and billing experiences for clients.
- The role involves measuring and reporting on key outcomes such as client satisfaction and retention rates.
- The candidate will engage with operational partners and collaborate with design and engineering teams for user research and discovery.
- The position requires leading execution on various projects, from large cross-functional initiatives to smaller feature iterations.
âš¡ Requirements
- The ideal candidate will have a strong ownership mentality and the ability to develop and execute product initiatives effectively.
- Experience in product management, particularly in enhancing client experiences, is essential for success in this role.
- A background in working closely with support staff to identify and address client pain points is highly valued.
- The candidate should possess strong communication skills to build consensus around product roadmaps and convey visions across the organization.
- Familiarity with revenue cycle processes and the ability to collaborate with billing teams to improve client experiences is important.
About Thriveworks
Thriveworks is a mental health service provider based in Pennsylvania, United States.