Operational Excellence Specialist - Remote - Remote Eligible

Operational Excellence Specialist - Remote

Thriveworks is a leading mental health provider with over 350 locations, 2,000+ clinicians and a robust virtual counseling business serving hundreds of thousands of clients. Our mission is to help people live happy and successful lives by making high-quality counseling and psychiatry services accessible and affordable. We believe that everyone can benefit from working with a skilled therapist, counselor, or psychiatrist, and we strive to ensure that people all across the country have that opportunity. Thriveworks' licensed clinicians are in-network with most major insurance plans and provide in-person and online care for depression, anxiety, trauma, stress, relationship issues, and more.

The Operational Excellence Specialist is an early-career role ideal for a recent graduate or a candidate with 1–3 years of relevant experience in operations, project management, healthcare administration, or process improvement. You will work directly with teams across the organization to help streamline workflows, leverage technology, and improve the quality of care we provide. The role offers hands-on exposure to project management, operational design, change management, and cross-functional collaboration. We're seeking someone who is curious, analytical, and eager to learn—whether you're just beginning your career or looking to take the next step. You should enjoy understanding how work gets done, identifying opportunities for impact, and partnering with others to build sustainable solutions. You'll join a small, high-impact team focused on efficiency, scalability, and continuous improvement across the organization. This is a great opportunity to grow quickly, develop a strong foundation in operations, and contribute to meaningful improvements at a fast-growing healthcare company.

Key Responsibilities:

• Support process improvement initiatives across multiple departments by helping gather requirements, map workflows, document processes, and identify opportunities for improvement.
• Assist with project planning and coordination, including timelines, stakeholder updates, meeting notes, and tracking action items.
• Participate in root cause analysis, gap assessments, and solution brainstorming sessions.
• Help maintain a centralized repository of process documentation, SOPs, and workflows.
• Contribute to change management efforts by preparing communications, training materials, and documentation.
• Track performance metrics and help monitor the impact of implemented improvements.
• Build strong cross-functional working relationships and collaborate with teams to understand current-state challenges.
• Support the team in promoting a culture of continuous improvement through curiosity, problem-solving, and structured thinking.

Minimum Qualifications:

• Bachelor's degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or a related field
• Internship, co-op, capstone project, or relevant coursework involving project management, process mapping, data analysis, or operational improvement
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency with Google Workspace or Microsoft Office (especially Slides/PowerPoint and Sheets/Excel)
• Ability to learn quickly, manage multiple tasks, and adapt in a fast-paced environment
• A proactive, problem-solving mindset with enthusiasm for operational excellence

Preferred Qualifications:

• Exposure to healthcare or behavioral health environments (through internships, part-time jobs, or coursework)
• Familiarity with Lean or process improvement concepts (e.g., value stream mapping, root cause analysis)
• Experience with data or BI tools (Excel, Sheets, Tableau, PowerBI, Looker, etc.)
• Experience working on cross-functional projects

What We Give:

• Casual, progressive, and diverse organization
• Brand pride, you are truly helping people
• Remote forever (if you choose)
• Team environment

Thriveworks is a growing company that provides a challenging, welcoming, and rewarding place to work. A good candidate will be able to grow in their role as the company grows. Successful employment candidates and all Thriveworks employees are expected to embody our core values.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.