Technical Integration Director - Remote - Remote Eligible

Technical Integration Director

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum's Provider Technology Consulting practice is a clinically oriented health IT consulting group within Optum. We have a holistic approach to the implementation and optimization of Electronic Health Record (EHR) and associated clinical technology solutions. Our approach includes clinical workflow redesign, technical solution design, stakeholder engagement, education, and reporting capabilities to help health systems prepare for and thrive under value-based and risk-based models by focusing on three constituencies critical to care delivery: providers and their care teams, patients, and payers.

We are looking for a Technical Integration Director to join our leadership team. This role will assist our clients both internal and external in their efforts to solve challenging issues while delivering excellent results. This individual will successfully manage multiple client engagements and ensure clients derive value from their ongoing partnership with Optum Advisory. This role will serve as a subject matter expert for integration and product advisory domains in support of business development and delivery with existing and new clients. The successful candidate will have a proven track record of achieving results, building relationships, and a solid customer focus.

At Optum, Directors are responsible for leading business development efforts, solutioning Optum's offerings to meet a prospect's requirements, and ongoing management of VP- and C-suite client relationships with health system executives; as such, this individual will have an annual sales target as well as an annual target for overall managed revenue and/or utilization.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Manage the development and delivery of a best practice technical integration program

Collaborate with consulting and marketing leadership to articulate and represent the value proposition of the practice's integration and product advisory services in sales collateral

Partner with UHG teams and external stakeholders to support the design of EHR integration architecture for a wide variety of products and technical assets with unique needs seeking to integrate with leading EHR vendors in the US and Europe

Establish and maintain relationships with key client stakeholders, Epic and/or other 3rd party vendor representatives

Provide leadership and strategic direction for delivery teams; hold workstream engagement leaders accountable for performance and coordinate support on complex and challenging tasks

Oversee the development and maintenance of detailed project plans (including resource assignments, schedules, dependencies, etc.) and provide internal and external senior stakeholders with routine project updates or communication as needed for escalations, break/fix, optimization, etc.

Be familiar and stay up to date with regulatory requirements relevant to technical scope

Foster innovation and coordinate with Epic or other EHRs, internal team and clients to implement beneficial new functionality, workflow enhancements, integration options and upgrades within reasonable timelines

Assess opportunities for technology integration improvements with data in collaboration with other teams to understand workflows, define problems, and recommend and implement clinical solutions

Collaborate with clients in the creation of business cases for new technologies or technology projects, including cost/benefit analysis for system selection efforts and budget considerations related to technology

Ensure all team members successfully complete all required job training, including certifications, and keep required certifications up to date

Utilize data, industry trends, and best practices to support the development of consulting methodologies that will address current challenges facing health systems related to the adoption and use of health IT as well as driving achievement toward client-specific organizational objectives and strategic goals

Mentor team to accurately diagnose the issues the client has identified (as well as underlying issues), and determine the appropriate solutions that will lead the client to achieve best practice performance specific to clinical workflows

Communicate effectively and accurately in writing and verbally to prospects, clients, partners, and other staff

Collaborate on process improvements within the EHR Services team and participate in process improvement efforts

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

10+ years of combined experience in the Healthcare and/or Information Technology (IT) domains

5+ years of experience within healthcare IT

5+ years of technical, integration, and support experience including interfaces and interoperability standards (HL7 v2, FHIR, X12, APIs, Epic Bridges, Rhapsody, others)

Consulting experience with a focus on analyzing and interpreting client needs and creating value through professional product delivery

Proven experience in formal direct leadership, including managing teams, setting performance expectations, conducting evaluations, and driving accountability to achieve organizational goals.

Experience at a fast-paced and agile company, managing multiple projects concurrently, solid communication and relationship management skills with experience working across all levels, from administrative to executive

Aptitude to support BD initiatives and working closely with teams to drive growth opportunities including speaking with clients at the Director and c-suite level

Proficiency in Smartsheet, Visio, Microsoft Project, Excel, PowerPoint, or similar tools for managing projects and deliverables

Proven ability to complete projects according to outlined scope, budget, and timeline

Demonstrated ability to build partnerships and influence others, including working across different groups to drive commonality and reusability in solution design

Willing or ability to travel up to 25% annually

Preferred Qualifications:

Certification in Service Management, Project Management, or Business Analysis

2+ years of commercial experience owning or supporting sales processes and targets

Proven experience with EHRs and clinical solutions (e.g., Epic, Oracle Health, 3rd party integrated solutions)

History of integrating applications with EHR technologies (preferably with Epic)

Familiarity with healthcare provider and payer workflows and systems

Familiarity with HIPAA security and privacy regulations

Familiarity with process improvement and software development methodologies (like Agile)

In-depth knowledge of EHR and the full implementation lifecycle of an electronic medical record application from conception through development into production

Key Competencies:

Solid potential for self-direction/self-management skills with the ability to work independently and effectively as a sole contributor and as part of a team

Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities

Develop performance improvement initiatives aimed at improving end user service, operating costs, group functions & productivity

Adhere to an analytical approach with an ability to solve complex problems

Technical aptitude to fully understand and acquire the necessary knowledge required to effectively collaborate with team members on any project

Consultative and collaborative style within cross-functional teams

Effective relationship management skills and ability to manage challenging interpersonal situations

Demonstrates a solid ability to build partnerships and influence others; work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems

Ability to maintain the highest standards of confidentiality, integrity, and personal accountability when working with sensitive and restricted data, including protected health information (PHI)

Excellent written and verbal communication skills

Collaborate on process improvements within the EHR Services team and participate in process improvement efforts

Provide resource scoping and staffing recommendations across projects

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume