Strategic Account Executive - Remote - Remote Eligible

Strategic Account Executive

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Strategic Account Executive is responsible for client growth/retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Strategic Account Executive manages ongoing client relationships for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. The Strategic Account Executive represents clients internally as an advocate and coordinates with other functional areas within the company to support the implementation of client initiatives, complete projects and address strategic needs. This individual may also work closely with sales on prospective clients and RFP responses.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact
• Management of book of business
• Serve as a lead point of contact for all client account management matters
• Secure renewal and upselling programs
• Implement and adhere to client contract/amendments
• Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
• Assist with challenging client requests or issue escalations as needed
• Build relationships with clients and partners with an Optum Rx Account Manager for overall and day-to-day
• Anticipates customer needs and proactively develops solutions to meet them
• Serves as a key resource on complex and/or critical issues
• Solves complex problems and develops innovative solutions
• Performs complex conceptual analyses and provides explanations and information to others
• Lead or contribute to the development of program or project scope statements, in consultation with applicable stakeholders
• Ensure alignment and understanding of program/project scope and objectives with the organization's strategic objectives with the account management team and applicable stakeholders
• Raise awareness of any misalignment or misunderstanding of project scope and objectives with applicable stakeholders
• Ensure that all impacted areas are identified, and that appropriate resources are engaged to participate in the scope definition process
• Monitor scope requirements and identify scope-related gaps and issues
• Demonstrates expertise in pharmacy benefit strategies and OptumRx programs
• Demonstrates a high degree of client focus and attention to service
• Forecasts and plans resource requirements
• May lead functional or segment teams or projects
• Motivates and inspires other team members
• Lead Quarterly Trend Reporting associated activities with an understanding of data, performance trends, and financials
• Ability to develop, negotiate, analyze, interpret, and implement SOPs and reporting
• Recognizes cost avoidance opportunities and offers solutions
• Manage 1/1 readiness activities: progress reports

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of relationship management experience
• Experience reading, interpreting and negotiating contract terms
• Client-facing presentation experience
• Proven experience developing written content for executive summaries
• Advanced understanding of the PBM/pharmacy industry
• Proven ability to accommodate east coast time zone business needs
• Proven solid oral and written communication

Preferred Qualifications:

• 2+ years of PBM relationship management experience
• Experience managing national and/or strategic accounts preferably within health plans
• RxClaim experience
• Experience interpreting financial data
• Experience working cross-functionally within a matrix environment
• Experience with new client implementations
• Proven to exhibit leadership through influencing without authority
• Proven Business Acumen
• Proven solid negotiation skills
• Proven comfortable with ambiguity
• Proven ability to prioritize among competing tasks
• Proven ability to work in self-motivated environment with limited supervision
• Proven keen attention to detail and adherence to deadlines
• Proven ability to work independently

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.