Sr Principal UX Designer, CX Quality & Prototypes - Remote - Remote Eligible

Principal UX Designer of CX Quality & Prototypes

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Consumer Experience and Digital Product team focuses on advancing a digital-first Optum, championing Optum's priority to be the ultimate health destination for consumers. We deliver consumer-centric experiences and optimal digital products that drive business growth by connecting enterprise solutions, improving digital self-service, and creating a comprehensive view of the consumer and their needs. We leverage technology, consumer-centered design, data and analytics to improve the consumer experience with the health care system, making it easier to access, and afford, high-quality care.

Our UnitedHealth Group mission - helping people live healthier lives and helping make the health care system work better for everyone - serves as our why; our values unite us around how we will achieve it. When we follow our mission and live our values, we deliver quality solutions that will help change the health care system for the better.

As Principal UX Designer of CX Quality & Prototypes, you will play a pivotal role in elevating the quality and consistency of digital experiences across the Optum portfolio. Reporting to Optum's VP of Product Experiences & Design, you will apply design thinking, craft visually compelling and intuitive interfaces, and build interactive prototypes that bring ideas to life and drive executive alignment. This role is both strategic and hands-on, requiring deep expertise in mobile and web design, prototyping, and scalable design systems.

You'll partner closely with Product Management, Engineering, Design, Research, and Accessibility teams to ensure every digital touchpoint reflects Optum's commitment to innovation, empathy, and excellence. Your work will shape enterprise-wide design standards and influence executive decision-making through compelling, customer-centered experiences. By delivering modern, visually engaging interfaces and solid interaction design across mobile apps and websites, you'll help raise the bar for quality. Additionally, you'll collaborate with the Design System team to define and scale reusable components and patterns that embody the brand's visual identity and drive consistency across the organization.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design Quality Leadership: For priority design programs and projects, do hands-on design work in collaboration with the team and be an advisor to raise the bar on quality in design thinking, as well as visual and interaction design. Establish design quality standards.
• Drive Strategic Prototyping: Develop and deliver high quality design concepts and interactive prototypes using HTML/CSS/JS that help tell the story of the experience from the perspective of the customer, communicate vision and influence executive decision-making.
• Scale Design System Innovation: Lead efforts to enhance and scale design quality by partnering with Design System and engineering teams. Define and evolve reusable interaction and visual design patterns that reflect Optum's brand identity, while promoting front-end engineering best practices that enable consistency and efficiency across the enterprise.
• Champion Consumer-Centered Design Strategy: Align with Product management, Engineering, and Design teams on experience goals, feasibility, and delivery. Advocate for consumer-first design by applying research and behavioral insights to shape intuitive, emotionally resonant experiences that reflect the needs and values of Optum's customers.
• Enhance Organizational Design Capability: Mentor and coach designers to elevate team skills and design maturity. Lead workshops, design critiques, and knowledge-sharing initiatives to foster a culture of continuous improvement.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of mobile app and web design experience for consumer-focused digital products
• Extensive design experience and technical knowledge of how to craft scalable design systems
• Demonstrated success in delivering prototypes and front-end code using HTML/CSS/JS
• Proven solid foundational understanding of UX design, visual design, brand identity
• Experience delivering high-quality concepts and prototypes to influence executive-level decisions

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.