Senior Tech Project Manager - Remote - Remote Eligible

Senior Implementation Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is seeking a talented and motivated individual to deploy technology solutions to our clients in the healthcare market. The ideal candidate will have experience in Healthcare IT system implementations. This position requires a blend of project management, client management as well as process and product knowledge. This candidate will possess strong analytical, communication, and leadership skills. They should enjoy working with a team, interacting with clients and collaborating with cross-functional teams in a fast-paced, rapidly changing environment.

This position is within the OI Delivery PMO Middle Revenue & Decision Support team that manages a large volume of simultaneous implementations of SaaS products in partnership with hundreds of health care institutions, provider systems, and payers. This OI Delivery organization is tasked with deploying these technologies quickly, efficiently, at a high level of quality, and to the delight of our customers. The Senior Implementation Manager plays a critical role, both internally and externally, in support of these goals.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead implementations as the client-facing project manager for complex, single and or multi-program implementations. This includes the creation, management, and oversight of project plans to achieve high quality, on-time implementations that result in a satisfied, referenceable client as well as meet established KPI Metrics
• Provide expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation and other areas based on established project management techniques
• Develop project artifacts, following documented business processes. These will be developed in partnership with project leadership and stakeholders
• Manage project schedules and work with teams to identify and achieve delivery dates, including developing detailed project plans, dependencies, predecessors, and milestones
• Proactively identify risks and issues using metrics and stakeholder feedback to avoid urgent escalations
• Assign individual responsibilities within the project team and track delivery against assigned tasks
• Drive delivery process to ensure various methodologies come together and team meets agreed-upon scope within committed timeframes
• Preparing detailed and accurate status reports on a weekly basis, mitigating delays to the implementation, and escalating issues to the leadership team when appropriate
• Provide accurate and timely project reporting to both internal teams and external client stakeholders
• Tracking milestones/deliverables and reinforcing the scope of work outlined in the contract
• Relentlessly collaborating across, and communicating with, a myriad of external and internal stakeholders while serving as the primary liaison between the client and technical/operational resources
• Communicate regularly and effectively with engagement leadership to provide understanding of project parameters and issues
• Looking for ways to constantly improve overall performance including the development and continuous improvement of the methodology. Solve unique and complex problems with broad impacts on the business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent Project Management experience
• 5+ years of project management experience, Healthcare preferred
• Experienced with implementation or support of SaaS technologies
• Experience working in revenue cycle management with a focus on the middle revenue space
• Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management
• Proficient in MS Office Suite and working knowledge of project management software
• Demonstrated communication and presentation skills
• Demonstrated ability to anticipate and manage conflict and risks, while leading the implementation through tenuous situations
• Proven energy, flexibility, and positive attitude in a fast-changing environment
• Willingness and ability to travel (up to 25% travel)

Preferred Qualifications:

• Proficiency in Smartsheet and Salesforce
• Project management coursework and/or PMP certification
• Experience organizing, manipulating, troubleshooting, and analyzing large data sets
• Experience understanding and translating technical concepts to technical and non-technical audiences
• Proven solid decision-making capability. Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests
• Proven energy, flexibility, and positive attitude in a fast-changing environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.