Segment Revenue Cycle Manager - Remote - Remote Eligible

Client Segment Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing Together.

Quality at Optum means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business - to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality

Are you a billing expert who thrives on precision, speed, and impact? As our Client Segment Lead, you’ll be at the heart of our revenue cycle—driving high-performance billing, cash application and AR processes that directly influence client satisfaction and financial success. You’ll work cross-functionally with client management and operational teams to ensure billing and collections align with contract terms and support strategic goals. This is a role for someone who wants to lead, innovate, and elevate financial operations from a back-office function to a business-critical advantage.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Own the end-to-end billing process, ensuring accuracy, timeliness, and compliance
• Develop and implement best practices to optimize billing workflows and reduce errors
• Optimize cash application process with automation and continuous improvement
• Monitor KPIs such as billing cycle time, invoice accuracy, auto cash application %, and DSO (Days Sales Outstanding)

Client Collaboration

• Act as the primary contact for RCM-related client communications and escalations
• Partner with client success and account management teams to ensure alignment on billing expectations and issue resolution
• Provide proactive insights and report to internal stakeholders on client billing trends

Contract & Revenue Alignment

• Review client contracts to extract billing terms, payment milestones, and deliverables
• Ensure invoicing, collections, and revenue recognition practices align with contractual obligations
• Partner with sales and operational teams to support contract amendments, renewals, and issue resolution

Cash Application & Collections Oversight

• Oversee timely and accurate cash application processes, ensuring proper allocation and reconciliation
• Lead collections strategy, including aging analysis, escalation protocols, and customer outreach
• Collaborate with operations and account teams to resolve payment delays and improve customer experience

Process Optimization & Compliance

• Identify and lead initiatives to automate and streamline revenue cycle operations, including billing, collections, and cash application
• Maintain robust documentation and audit trails to support internal controls, SOX compliance, and external audits
• Monitor KPIs and prepare performance reports for finance and executive leadership

Cross-Functional Collaboration

• Serve as a strategic liaison between finance and operational teams to align on business goals and solve revenue-related challenges
• Support cross-functional initiatives to improve quote-to-cash processes and customer satisfaction
• Drive continuous improvement through feedback loops and root cause analysis of revenue cycle issues

Team Leadership & Development

• Lead and mentor finance team members across billing, collections, and cash application functions
• Oversee workload distribution and ensure timely completion of revenue cycle activities
• Support training, documentation, and onboarding for revenue cycle procedures and systems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in billing or revenue operations, preferably in a high-volume or client-facing environment
• Experience working with contracts and cross-functional teams
• Advanced proficiency in billing systems and ERP platforms (e.g., NetSuite, SAP, Oracle)
• Solid Excel skills and experience with financial reporting tools
• Familiarity with CRM systems (e.g., Salesforce) and contract management platforms

Preferred Qualifications:

• Solid analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proven ability to manage multiple priorities and meet deadlines
• High attention to detail and commitment to accuracy

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.