β¨ About The Role
- Responsible for ensuring the integrity of adverse determination processes and accuracy of clinical decision making
- Composes denial letters in compliance with federal regulations, state regulations, health plan requirements, and NCQA standards
- Collaborates with medical directors on cases that do not meet established guidelines for compliant denial notices
- Conducts quality assurance audits on each denial to ensure compliance with established guidelines
- Identifies gaps in training or processes impacting the overall compliance of adverse determinations and communicates effective performance improvement solutions
β‘ Requirements
- Experienced Registered Nurse with at least 3 years of care management, utilization review, or discharge planning experience
- Strong understanding of health care criteria and protocols, with the ability to ensure accuracy and compliance in adverse determination processes
- Detail-oriented individual who can construct denial notices in compliance with federal regulations, state regulations, and health plan requirements
- Excellent communication skills to effectively collaborate with team members, medical directors, and requesting providers
- Ability to work independently and remotely, while maintaining productivity targets and adhering to HIPAA standards