Principal UX Researcher - Remote - Remote Eligible

Principal UX Engineer (Researcher)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Join our team at Optum Insight, where we are leveraging cutting-edge AI and machine learning technologies to revolutionize healthcare delivery, enhance customer engagement, and drive innovation across our digital platforms.

The Applied Insights & Research team specializes in user research and behavioral science to deliver actionable insights that guide product decisions. Partnering closely with Product Design, they ensure our products are always user-first.

As a Principal UX Engineer (Researcher), you will be responsible for uncovering user insights that inform product design and strategy. You will collaborate closely with designers, product managers, and engineers to ensure our products meet user needs and deliver exceptional experiences.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Create functional prototypes, static mockups as well as textual specifications - each describing in as much detail and fidelity as possible the intended user-observable behavior of the final product
• Leverage AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
• Collaborate with stakeholders including UX Leads, Product Managers and Development Managers to identify, plan, prioritize and implement project design activities
• Participate in gathering research insights and concept testing to inform design decisions
• Perform design duties for one or more projects to meet UX, technical, and business needs
• Advocate for user-centered design including research and accessibility
• Leverage and contribute to existing design pattern libraries and interface guidelines
• Critique in-progress design work, evaluating the priority and effectivity of solutions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of industry experience as a hands-on researcher, working across multiple platforms, including mobile, web, personal computer
• 5+ years of experience with user-centered design principles and methodologies.
• Demonstrated experience in AI/ML and emerging technologies
• Masterful at uncovering insights, and able to inspire others in acting upon them
• Expert in methodology, study design, and analysis/reporting, including ethnographic research, site visits, interviews, voice of the customer, think-out-loud studies, and task-based usability testing
• Knowledge of UX-related analytics, metrics, and measurement techniques
• Demonstrated ability to analyze research for key needs, pain points, and preferences, and synthesize such qualitative and quantitative information for presentation to key stakeholders
• Demonstrated ability to work in a fast-paced, dynamic environment.
• Proven passion for User Centered Design, and superior creativity and adaptability

Preferred Qualifications:

• Bachelor's degree in research, Social Science, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or related field
• Experience with enterprise software, B2B applications or large employee-facing systems in the medical, healthcare or financial domains
• Proven ability managing multiple projects simultaneously
• Proven excellent communication and presentation skills
• Proven involvement in the UX community (e.g. associations, meet-ups, clubs, conferences)
• Proven collaborative, low-ego approach to working with others

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.