Field Case Manager RN - Fayetteville, NC

Optum Home & Community Care

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing Together.

Location: Field based position throughout the Fayetteville, NC area

Work Schedule: Monday through Friday 8:00 a.m. - 5:00 p.m. EST Hours may vary based on business needs

Primary Responsibilities:

• Visit members in their homes to assess their current health status
• Identify gaps or barriers in treatment plans
• Provide patient education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members via in-person in home or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels
• This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone.
• Solid computer and software navigation skills are critical. You should also be solidly patient-focused and adaptable to changes.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN license in the state of North Carolina
• Certified in Basic Life Support
• 1+ years of clinical experience
• Reside in or near Fayetteville, NC
• Driver's license and access to reliable transportation

Preferred Qualifications:

• BSN
• Certified Case Manager (CCM)
• Case management experience
• Experience in discharge planning
• Experience in utilization review, concurrent review or risk management
• Experience in a telephonic role
• Experience in home care/home visits
• Experience working with MS Word, Excel and Outlook
• Background in managed care
• Bilingual in English/Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.