Epic Revenue Cycle Analyst - Remote - Remote Eligible

Team Lead Epic Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

The Team Lead works closely with the manager to provide guidance to a team and may also function as a Project Manager. In conjunction with the manager, provide direction to a small team. Mitigate escalations of client incidents and issues. Review Application Analysts' resolutions, testing plans and solutions for accuracy and completeness. Provide Epic product support including design, build, and testing for assigned Epic module(s) related to Epic Revenue Cycle/Billing applications. Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements. Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy. Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases. Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc. Serve as a subject matter expert for Epic Revenue Cycle modules and workflows. Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs. Function as a liaison between Revenue Cycle Operations (RCO), Information Technology (IT) and Third-Party Systems. Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions. Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required. Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented. Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Work with trainers to develop and maintain application specific training curriculum and materials. Adhere to organization standards for system configuration and change control. Develop solid relationships with end user communities, customers and business partners. Attend, participate in, and contribute to meetings throughout the facility. Establish team goals and monitors progress toward goals. Handle HR related activities for direct reports.

Required Qualifications:

4+ years of healthcare experience. 2+ years of Epic certifications/proficiencies in either Resolute Professional Billing, Hospital Billing, Claims, or Home Health Billing. 4+ years Epic application experience including Epic project experience. Subject Matter Expert (SME) in relevant applications. Direct supervisory experience. Proven knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas. Experience in hospital or ambulatory revenue cycle operations.

Preferred Qualifications:

Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges. Epic Tapestry certification. Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills. Proficiency with Excel, Visio, PowerPoint and SharePoint. Knowledgeable in policies and procedures related to the operational functions.

Key Competencies:

Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities. Solid analytical and problem-solving skills. In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite electronic medical record applications from conception through development into production. Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and complete assignments in a timely manner utilizing excellent customer service skills. Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams. Demonstrated ability to translate user requirements into system specifications. Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills. Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems. Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations. Excellent written and verbal communication skills.