✨ About The Role
- The Associate Director will lead a 24-hour Telephonic Nurse Triage program, ensuring quality excellence in patient care.
- Responsibilities include trending data and outcomes to monitor the success of the triage program and identifying gaps to improve patient care.
- The role involves participating in the hiring, training, and development of the Nurse Triage Team, as well as evaluating their performance.
- The Associate Director will provide direct patient care as needed and ensure adherence to internal policies and standards.
- The position requires the ability to travel 15-25% and work Eastern time zone hours, indicating flexibility and commitment to the role.
âš¡ Requirements
- The ideal candidate will have an active, unrestricted Nurse Practitioner license and a minimum of six years of Nurse Practitioner experience.
- A strong background in management, with at least four years of experience at a management level, is essential for success in this role.
- Experience in Call Center or Tele-Health environments is highly desirable, indicating familiarity with telephonic patient care.
- The candidate should possess excellent verbal and written communication skills, with a strong attention to detail.
- A passion for improving consumer experiences and a willingness to adapt to a value-based care setting are crucial traits for this position.