Registrar - Urbana Internal Medicine

Patient Registrar – Mercy Health Physicians - Urbana Internal Medicine

The Patient Registrar is the first line of quality service to our patients and the community. Additionally, the Patient Registrar will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Ability to answer internal and external calls in a friendly and helpful manner.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Other duties as assigned.

Education:

• High School Degree or GED

Experience:

• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology and ICD-9 coding is preferred but not required.

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills.
• Engage with staff and patients in a professional manner.
• Basic math skills

Mercy Health is an equal opportunity employer. Many of our opportunities reward your hard work with: comprehensive, affordable medical, dental and vision plans; prescription drug coverage; flexible spending accounts; life insurance w/AD&D employer contributions to retirement savings plan when eligible; paid time off; educational assistance; and much more. Benefits offerings vary according to employment status.