Patient Flow Advisor - St. Rita's Medical Center - PRN

Patient Flow Advisor

The Patient Flow Advisor works in the Patient Flow Center triaging phone calls and overseeing the daily processes related to bed placement, patient transfers, and admissions. The Patient Flow Advisor is responsible for overall bed management and throughput by working with the unit-based Care Facilitators. The Patient Flow Advisor works closely with the Patient Access Liaison to ensure timely registration, insurance verification, precertification and general administrative tasks related to the admissions process. The Patient Flow Advisory works to find accepting physicians and also to obtain admission orders at the earliest possible time for patient admissions.

Essential Duties and Responsibilities The main duties of the Patient Flow Advisor are related to bed management, patient flow and facilitating communication between the nursing units and physicians to create a seamless admission process. It is expected that all duties and responsibilities of this position will be performed in a manner that reflects the Core Values: Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, and Service.

• Answers telephone inquiries with appropriate introduction of self and service.
• Answers SRMC One Call Transfer telephone and facilitates patient transfers to and from the Medical Center
• Provides assistance for direct admission as well as transfers from other facilities.
• Communicates with nursing units to determine information necessary for optimal patient placement (staffing, acuity, etc).
• Obtains required patient identifying data, such as name, DOB, phone number, and address for admissions
• Facilitate 3-way call with transferring facility & MD
• Using current knowledge, appropriately assigns patient admission status (inpatient, outpatient, observation)
• Anticipates principle diagnosis based on information obtained and enters GMLOS and Target LOS in StatCom based on
• this information
• Creates pending bed request for notification to Care Facilitator in StatCom
• Involved in alert activation process for STEMI alerts (both internal and external notifications)
• Performs triage interview to assist in the selection of an appropriate physician based guideline.
• Answers Rapid Response Line with appropriate notification of Nursing Supervisor or Response Team.
• Must be a team player in regards to development of resources and policies
• Maintains confidentiality of all interactions.
• Completes other duties as assigned by the Manager

Requirements:

Current Registered Nurse in the State of Ohio

BSN Preferred

Prior Med Surg experience (highly preferred)

Certification in area of case management (preferred)

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Department: Resource Optimization Center (ROC) - St. Rita's