Lab Client Services Representative - Lorain Hospital (PRN)

Lab Client Services Representative - Lorain Hospital

The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.

Essential Functions:

• Provides excellent customer service skills by greeting patients and the community in a respectful manner
• Collects all specimens according to established procedures from patients and ensures that they are properly processed
• Identifying patients accurately and matching the patient's identity with the correct service is critical for patient safety
• Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
• Performs departmental-related clerical duties such as checking inventory, stock supplies, answer phones when needed
• Must possess the ability to troubleshoot and resolve problems promptly
• Other duties as assigned

Education:

• High School Degree or GED

Experience:

• Medical Administrative Assistant experience preferred, but not required

Skills & Abilities:

• Ability to provide quality, error free work in a fast-paced environment
• Engage with staff and patients in a professional manner

Mercy Health is an equal opportunity employer. Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department: Lab Outreach - Lorain