Communications Attendant - Telecommunications Department - Lorain Hospital (PRN)

Telecommunications Operator - Mercy Lorain Hospital

This is a collective bargaining unit position.

Shift/Schedule:

• Full/Part Time - Scheduled for XX hrs/wk
• Shift Times - All (rotates between 7am-3:30pm and 3pm-11:30pm, and 11pm-7:30am shifts)
• Required to work every other weekend and every other holiday

General Description:

• Processes incoming, outgoing, interdepartmental, and physicians answering service calls and records the proper documentation.
• Pages and locates hospital personnel, physicians, and any other persons as needed.
• Prepares a daily list of on-call personnel and physicians to coincide with shift that is worked.
• Transmits and logs calls by two-way radio to the security officers on duty. Maintains any and all confidential information relating to patient, physician, and related information to relevant circumstances.
• Processes calls in a timely manner.
• Notifies hospital staff of all emergency and critical situations.
• Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
• Maintains radio contact with mobile/field units to monitor response, progress and any needed support.
• Relays descriptions and other information to police field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest of specified individuals, etc.
• Obtain information related to crime reports and obtain critical information, including but not limited to: name of caller, call back number and details of situation.
• Determine nature and location of emergency, prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.
• Monitors, supports and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand.
• Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures.
• Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system.
• Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate.

Minimum Knowledge, Skills and Abilities:

• Ability to read, write and perform basic arithmetic at a level normally acquired through completion of a high school education is necessary.
• Approximately three to six months experience necessary in order to become skillful in operating computerized console, paging server and other hospital emergency procedures/equipment.
• Ability to maintain rapport internally and externally with a pleasant and cooperative demeanor.
• Ability to type 30 wpm.
• Successful completion of medical terminology course or in the process of completing in 6 months.
• Ability to concentrate and pay close attention to detail in fast paced environment.

Working Conditions:

• Low or no level of physical exertion required.
• Normal office environment with little exposure to noise, dust, temperature, etc.

Reporting Relationships:

• Reports to Telecommunications Manager.

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.