Learning Design Lead - AI

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The AI Learning Design Lead plays a critical role in designing, developing, and delivering strategic learning experiences that support Human's AI initiatives. This role operates with a high degree of independence and collaborates across teams to ensure alignment between business goals and learning outcomes.

The Learning Design Lead analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning, and manuals. Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Ensures course materials are current and relevant to training needs. Tracks and analyzes the training programs effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement. Provides instruction and guidance to Facilitators. Knows how to use social media and collaborative tools to facilitate learning. Plans, organizes, and develops training curriculum, materials, job performance aids, and programs to meet specific training needs. Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, using independent judgment requiring analysis of variable factors and determining the best course of action.

Use your skills to make an impact

Program Leadership & Stakeholder Engagement:

• Serves as the primary point of contact for all AI Learning Program stakeholders, including executives, HR, and external partners
• Partners with the Associate Director to represent the program in executive forums, to define and provide updates on roadmap, measurement rubrics, learning prioritization, and scaling strategies.
• Partners with the appropriate communications personnel to deliver program-related communication(s) to the relevant stakeholders
• Develop program timelines including milestones and KPIs to regularly report progress to stakeholders
• Lead and develop a high-performing team, including both direct and indirect reports, fostering collaboration, accountability, and alignment with organizational goals.

Operations & Vendor Management:

• Respond to inquiries from the AI learning mailbox, ensuring timely and professional communication.
• Manage vendor relationships to ensure our program has what it needs to succeed.

Budget & Reporting:

• Own the full lifecycle of the AI Learning program budget, from creation to tracking and burn management.
• Lead all reporting efforts, including project plans, OKRs, executive reporting, including dashboards, and Steering Committee updates.

Event Management:

• Oversee the planning and execution of all AI Learning events, ensuring high-quality experiences that reflect the program's values.
• Coordinate with supporting teams while maintaining accountability for successful delivery.

Documentation and Governance:

• Maintain strong documentation practices to ensure transparency, continuity, and informed decision-making.
• Develop and manage program governance materials, including committee operating guidance and program documentation.
• Coordinate with supporting people and teams while maintaining accountability for successful delivery.

Required Qualifications:

• Bachelor's degree in instructional design, learning design, or similar (or equivalent work experience).
• 4+ years of experience in leading corporate learning programs.
• 2+ years of experience leading corporate AI or emerging technology training.
• Proven experience managing cross-functional projects with executive visibility.
• Experience owning and managing program budgets, including forecasting and tracking spend.
• Exceptional written and verbal communication skills, with the ability to engage and influence executive stakeholders.
• Experience leading communications across multiple stakeholder groups, including HR, leadership, and external vendors.
• Comfortable serving as the face of a program and representing it in high-visibility forums.
• Proven ability to plan and execute high-impact events with attention to detail and participant experience.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated excellence in documentation practices, including maintaining clear, consistent, and accessible program records.
• Proficiency in creating and managing reports for diverse audiences (e.g., OKRs, project plans, executive summaries, steering committee updates).
• Proficiency with productivity and collaboration tools (e.g., Microsoft Office Suite, especially PowerPoint), SharePoint, Teams.

Preferred Qualifications:

• Program management (PgMP) or project management (CAPM, PMP) Certifications.
• Learning development certification (APTD or CPTD, Bob Pike, etc.).
• Experience in IT, health care, or insurance environments.
• Familiarity with project management tools (e.g., Planner, JIRA Align, MS Project or similar platforms) is a plus.

Additional Information:

Qualified candidates are required to live within commutable distance for a hybrid (~3 days in-office) work arrangement.

Preferred locations are: Washington, D.C. metropolitan area, Louisville, KY metropolitan area, Denver, CO metropolitan area, Dallas, TX metropolitan area, Ft. Lauderdale, FL metropolitan area.

Some travel may be required based upon candidates' location. Travel anticipated not to exceed 20%.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours 40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy