Humana Government Business Information Technology Co - op Fall 2025 - Remote Eligible

Become A Part Of Our Caring Community And Help Us Put Health First

We are seeking a Government Business Information Technology (IT) Co-op to join the Humana Government Business IT team in Fall 2025. Humana Government Business (HGB) is a subsidiary of Humana Inc, that focuses on a government contract called Tricare. HGB supports the Tricare East Region and administers the health program for military personnel and their family members.

The Government Business IT Co-op will work closely with the Telephony and IVR team, assisting with contract requirement projects and technical problem resolution. In partnership with IT support teams, the co-op will research and resolve technical issues related to reporting, call routing, IVR pathways, workforce management, coding, development, and cloud buildout engagements.

Use Your Skills To Make An Impact

Responsibilities include:

• Responding to telephone, email, and online requests for technical support, with a focus on Telephony and IVR systems
• Documenting, tracking, and monitoring issues using applicable systems and tools
• Providing customer service and end-user training on related technologies
• Researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
• Supporting reporting initiatives and optimization of IVR pathways and call routing
• Assisting in workforce management activities and cloud buildout projects

The co-op will be exposed to departmental and organizational strategies, operating objectives, and learn to operate within a corporate environment while adhering to established policies and procedures. The role requires working within defined parameters but allows for some independent judgment regarding prioritization and timing of assignments.

Required Qualifications

• Currently pursuing a Bachelor's or Master's degree in an Information Technology, Computer Science, Information Sciences, or similar field.
• Strong interpersonal, written and oral communication skills
• Must not require sponsorship to work in the U.S. now or in the future
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Have a strong academic history, with a minimum 3.0 cumulative GPA being desired
• Possess an interest in working in the healthcare industry
• Previous experience working in a customer service-related job or internship

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 1

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $37,440 - $96,800 per year

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.