Director, Marketing Regulatory & Compliance Governance - Remote Eligible

Director, Regulatory & Compliance Governance

Are you a detail-oriented leader with a passion for protecting brand integrity and member trust? As the Director, Regulatory & Compliance Governance, you'll lead the development and oversight of marketing compliance frameworks that ensure Humana's communications are accurate, timely, and aligned with regulatory standards. You'll partner across teams to embed compliance into every step of the marketing lifecycle—helping us deliver clear, compliant, and compassionate messaging to our members. This role is ideal for someone who thrives in complex, regulated environments and is committed to enabling marketing excellence through governance and accountability.

As a key leader in Humana's Marketing Technology and Operations organization, you will oversee regulatory and compliance governance across all marketing channels and processes.

Regulatory Oversight & Governance

• Lead the Enterprise Marketing Governance team, including reusable language management and line-of-business (LOB) governance across Insurance, CenterWell, and Medicaid

• Serve as the primary liaison between Marketing and Legal, CMS, Regulatory Affairs, IOP, and Carrier partners—ensuring alignment and timely resolution of compliance issues

• Monitor regulatory changes (e.g., CMS, HIPAA, TCPA, state-level Medicaid rules) and translate them into actionable guidance for marketing teams

• Maintain accurate and current process documentation for regulated activities and ensure audit readiness

• Partner with QA and execution teams to ensure regulatory standards are met across all marketing channels

• Track and manage Issues & Opportunities (IOPs), ensuring resolution paths and visibility

Review & Approval Operations

• Oversee the end-to-end review and approval process for marketing materials, campaigns, and member communications

• Manage and evolve the Enterprise Marketing Governance Database and reusable language libraries

• Establish training programs and documentation to promote compliance awareness and accountability across the marketing organization

• Develop and report on compliance metrics, identifying trends, risks, and opportunities for process improvement

Cross-Functional Collaboration

• Partner with Marketing, Legal, Compliance, IT, and LOB teams to ensure cohesive delivery and governance

• Support vendor evaluations and contract management in collaboration with Procurement and Legal

• Influence enterprise standards and contribute to governance forums related to marketing compliance and risk

Your leadership will ensure Humana's marketing practices uphold the highest standards of integrity—protecting members, the brand, and the business.

Use Your Skills to Make an Impact

Required Qualifications:

• Bachelor's Degree in Marketing, Business, Legal Studies, Risk Management, or related field or relevant work experience

• 8+ years of experience in marketing compliance, regulatory affairs, or governance in a highly regulated industry

• Deep understanding of healthcare regulations including CMS, HIPAA, TCPA, and Medicaid marketing guidelines

• Proven success in developing and managing compliance frameworks and cross-functional partnerships

• Strong communication, analytical, and leadership skills

• Experience managing review and approval workflows and audit documentation

Preferred Qualifications:

• Master's Degree or certification in Compliance, Risk Management, or Healthcare Law

• Experience with compliance workflow tools and documentation systems

• Familiarity with marketing operations, campaign lifecycle, and content review processes

• Background in training development, change management, or audit preparation

• Experience in regulated industries such as healthcare, insurance, or financial services

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $150,000 - $206,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-25-2025

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.