Customer Care Intern

Customer Care Intern

This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

A Customer Care Intern will work alongside our Customer Care, Claims, Recovery, Grievance & Appeals and Performance Quality Audit teams to support projects that drive collaboration, process improvement, and cross-functional teamwork across the organization.

How You Will Make an Impact:

• Partner with Customer Service and Claims teams to improve cross-functional collaboration.
• Use data analytics to assess and understand process changes within the organization.
• Support the team in planning for the future, ensuring that current improvements are implemented, sustained and expanded.

Minimum Requirements:

• Ability to work at least 20 hours per week, for the duration of our Fall Intern Program September 15th- December 12th
• Actively pursuing an undergraduate or graduate degree in Health Services Management, Healthcare Administration, Business Administration, Leadership, or a related field at an accredited university or college.
• Must be authorized to work in the U.S. without future visa sponsorship.

Preferred Skills & Experiences:

• Comfortable working in a fast-paced environment and eager to learn quickly.
• Familiarity with Microsoft Office tools (Word, Excel, PowerPoint).
• Strong communication skills (written and verbal).
• Excellent problem-solving, analytical, and organizational skills.
• Confident in public speaking and presenting to teams.

Job Level: Non-Management Non-Exempt

Workshift: 1st Shift (United States of America)

Job Family: ADM > Intern

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.