RN Supervisor (mandarin And Cantonese Required)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Desc Registered Nurses (RNs)(Mandarin and Cantonese required) are an important part of Oak Street Health's success. High levels of flexibility, energy, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health patients, manage patient's care plans, perform proactive phone and in-person outreach to our patients based on their care needs, support Care Team decision making, participate in weekly care team meetings, and generally coordinate all clinical and auxiliary services needed to provide a high quality health care experience from Oak Street Health.  This team member is also expected to spend approximately 25% of their time supervising the registered nurses, medical assistants and phlebotomists in their clinic.

Responsibilities:

Supervise registered nurses, medical assistants and phlebotomists and oversee execution of daily clinical workflows, including clinical staff scheduling and work assignments.

Collaborate with Practice Manager and Medical Director on operational initiatives, performance management of clinical staff, providing feedback, coaching, and mentoring.

Audit team's documentation and review clinical decision making to ensure excellent delivery of patient care.

Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions

Provide patient education, particularly around chronic conditions; may occur in person, over the phone or in groups

Provide staff education, in coordination with provider teams, to ensure proper roll-out of new clinical policies, procedures and best-practice literature.

Oversee maintenance of certifications and licensure, including continuing education requirements.

Manage clinical supply chain to ensure all medications and supplies are properly stocked and available.

Monitoring and coordinating delivery of nursing care plan

Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate

Provide direction to MA's to support delivery of procedures, telephonic support and patient instructions

Conduct medication and testing authorizations

Deliver an exceptional patient experience through service, responsiveness and care, including addressing customer complaints

Other duties as assigned

RNs report to the Practice Manager

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.