Provider Engagement Specialist (internal PR Representative)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

• Monitoring PR mailboxes which encompass provider claim inquiries, credentialing follow up, ERA submissions, W9 requests, contracting inquiries, etc.  Assign to Provider Engagement Manager .
• Assist the health plan with provider outreach activities related, member access and availability, etc.
• Issues received from the Provider Call Center.
• Manage State portal and QuickBase requests
• Status inquiries on requests and feedback to Health plan
• Schedule and coordinate JOC, webinars, etc.
• Access & Availability Survey monitoring (outside of State vendor), as needed
• Welcome packet distribution
• Collect provider rosters, coordinate with external Provider Engagement Manager
• Travel within Market, as requested
• Other Duties as assigned

Required Qualifications

• Minimum 2+ years' experience with business segment specific policy, benefits, plan design and language.
• Minimum 2+ years' experience in business segment environment servicing providers with exposure to benefits and/or contract interpretation.
• Must be willing to travel for the role if needed.

Preferred Qualifications

• 1+ years' experience working with Medicaid Managed Care.
• Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills.
• Working knowledge of business segment specific codes, products, and terminology.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.