✨ About The Role
- The Inbound Patient Account Services Coordinator will provide high-level customer service to patients.
- Responsibilities include resolving patient billing questions and documenting interactions in the Revenue Cycle system.
- The role requires helping patients navigate complex billing and reimbursement processes.
- The coordinator will need to manage difficult situations with empathy and urgency.
- Meeting call center metrics related to call volume and quality is a key responsibility.
âš¡ Requirements
- The ideal candidate will have at least 6 months of experience in healthcare billing, reimbursement, or collections practices.
- Strong computer skills are essential, with proficiency in Microsoft Word, Outlook, and Excel.
- Excellent written and verbal communication skills are necessary for effective customer service.
- The candidate should be able to work independently as well as collaboratively within a team environment.
- Empathy and the ability to provide emotional support to patients are crucial for success in this role.