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Inbound Patient Account Services Coordinator (remote) - Remote Eligible

Help patients navigate their billing and reimbursement processes effectively and empathetically.
Remote
Entry Level
$17.00 - $28.46 USD per hour
3 weeks ago
CVS Health

CVS Health

CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.

✨ About The Role

- The Inbound Patient Account Services Coordinator will provide high-level customer service to patients. - Responsibilities include resolving patient billing questions and documenting interactions in the Revenue Cycle system. - The role requires helping patients navigate complex billing and reimbursement processes. - The coordinator will need to manage difficult situations with empathy and urgency. - Meeting call center metrics related to call volume and quality is a key responsibility.

âš¡ Requirements

- The ideal candidate will have at least 6 months of experience in healthcare billing, reimbursement, or collections practices. - Strong computer skills are essential, with proficiency in Microsoft Word, Outlook, and Excel. - Excellent written and verbal communication skills are necessary for effective customer service. - The candidate should be able to work independently as well as collaboratively within a team environment. - Empathy and the ability to provide emotional support to patients are crucial for success in this role.
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Inbound Patient Account Services Coordinator (remote) - Remote Eligible
Remote
$17.00 - $28.46 USD per hour
Remote
About CVS Health
CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.