Customer Service Representative (remote Anywhere In The US)

✨ About The Role

- The Customer Service Representative will work from home and may have early, evening, and weekend shifts.
	- The role involves answering questions and resolving issues based on individual customer needs.
	- Representatives will utilize multiple applications and resources to ensure prompt satisfaction for members and providers.
	- Documentation and tracking of contacts with members and providers are required for effective service delivery.
	- The position includes making outbound calls to provide education and assist with escalations.
                            

⚡ Requirements

- The ideal candidate will have 1-2 years of previous call center experience, demonstrating the ability to handle calls efficiently in a fast-paced environment.
	- Strong verbal and written communication skills are essential for effectively engaging with members and providers.
	- A detail-oriented and quality-driven mindset is crucial for ensuring high levels of customer satisfaction.
	- The candidate should possess strong critical thinking skills to resolve customer inquiries, which can range from basic to complex.
	- Empathy and compassion are key traits, as building trusting relationships with members is a priority.
                            

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Customer Service Representative (remote Anywhere In The US) - Remote Eligible

Remote

$17 - 28 USD / hour

Remote

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About CVS Health

CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.