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Customer Service Representative - Remote In Columbia, MD - Remote Eligible

Assist Aetna Medicaid members with inquiries about benefits and eligibility over the phone.
Columbia, Maryland, United States
Entry Level
$17 - 31 USD / hour
2 weeks ago
CVS Health

CVS Health

CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.

✨ About The Role

- The role involves providing telephone assistance to Aetna Medicaid members and providers, addressing various inquiries. - Responsibilities include answering incoming calls and responding to questions regarding benefits, eligibility, and services. - The position requires high-speed internet connectivity with secure service via an ethernet cable, as Wi-Fi is not permitted. - Training will be provided, and the first six weeks will follow a specific schedule from 8:30 AM to 5:00 PM EST, Monday through Friday. - The candidate must be willing to commute to the office in Columbia, MD, if remote work is not possible due to technical issues.

âš¡ Requirements

- The ideal candidate should possess strong communication skills, both oral and written, to effectively assist members and providers. - A self-sufficient individual who can work from home and manage their time effectively is essential for this role. - Experience in a customer service environment, particularly in a call center setting, is preferred. - Familiarity with Medicaid and Medicare systems will be beneficial for handling inquiries. - The candidate should be able to meet performance standards and attendance requirements consistently.
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Customer Service Representative - Remote In Columbia, MD - Remote Eligible
Columbia, Maryland, United States
$17 - 31 USD / hour
Remote
About CVS Health
CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.