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Customer Service Representative - Remote In Columbia, MD - Remote Eligible
Assist Aetna Medicaid members with inquiries to enhance their healthcare experience.
Remote
Entry Level
$17.00-$31.30 USD per hour
2 weeks ago
CVS Health
CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.
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✨ About The Role
- The role involves providing telephone assistance to Aetna Medicaid members and providers.
- Responsibilities include answering incoming calls and responding to inquiries about benefits, eligibility, and services.
- The position requires high-speed internet connectivity and the use of a secure ethernet connection.
- Training will be provided, and the initial training schedule is Monday through Friday from 8:30 AM to 5:00 PM EST.
- The candidate must be able to commute to the office in Columbia, MD if remote work is not possible due to technical issues.
âš¡ Requirements
- The ideal candidate will have strong communication skills, both oral and written, to effectively assist members and providers.
- A self-sufficient individual who can work from home and manage their time effectively will thrive in this role.
- Experience in a call center environment, particularly in a remote setting, is preferred.
- Familiarity with Medicaid and Medicare systems will be beneficial for handling inquiries.
- A high school diploma or equivalent GED is required for this position.
Customer Service Representative - Remote In Columbia, MD - Remote Eligible
Remote
$17.00-$31.30 USD per hour
Remote
About CVS Health
CVS Health is a leading pharmacy and healthcare company offering prescriptions, products, and wellness services.